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How to Remove Your Personal Information From the Internet

Chances are, you have more personal information posted online than you think.

In 2024, the U.S. Federal Trade Commission (FTC) reported that 1.1 million identity theft complaints were filed, where $12.5 billion was lost to identity theft and fraud overall—a 25% increase over the year prior.

What fuels all this theft and fraud? Easy access to personal information.

Here’s one way you can reduce your chances of identity theft: remove your personal information from the internet.

Scammers and thieves can get a hold of your personal information in several ways, such as information leaked in data breaches, phishing attacks that lure you into handing it over, malware that steals it from your devices, or by purchasing your information on dark web marketplaces, just to name a few.

However, scammers and thieves have other resources and connections to help them commit theft and fraud—data broker sites, places where personal information is posted online for practically anyone to see. This makes removing your info from these sites so important, from both an identity and privacy standpoint.

Data brokers: Collectors and aggregators of your information

Data broker sites are massive repositories of personal information that also buy information from other data brokers. As a result, some data brokers have thousands of pieces of data on billions of individuals worldwide.

What kind of data could they have on you? A broker may know how much you paid for your home, your education level, where you’ve lived over the years, who you’ve lived with, your driving record, and possibly your political leanings. A broker could even know your favorite flavor of ice cream and your preferred over-the-counter allergy medicine thanks to information from loyalty cards. They may also have health-related information from fitness apps. The amount of personal information can run that broadly, and that deeply.

With information at this level of detail, it’s no wonder that data brokers rake in an estimated $200 billion worldwide every year.

Sources of your information

Your personal information reaches the internet through six main methods, most of which are initiated by activities you perform every day. Understanding these channels can help you make more informed choices about your digital footprint.

Digitized public records

When you buy a home, register to vote, get married, or start a business, government agencies create public records that contain your personal details. These records, once stored in filing cabinets, are now digitized, accessible online, and searchable by anyone with an internet connection.

Social media sharing and privacy gaps

Every photo you post, location you tag, and profile detail you share contributes to your digital presence. Even with privacy settings enabled, social media platforms collect extensive data about your behavior, relationships, and preferences. You may not realize it, but every time you share details with your network, you are training algorithms that analyze and categorize your information.

Data breaches

You create accounts with retailers, healthcare providers, employers, and service companies, trusting them to protect your information. However, when hackers breach these systems, your personal information often ends up for sale on dark web marketplaces, where data brokers can purchase it. The Identity Theft Research Center Annual Data Breach Report revealed that 2024 saw the second-highest number of data compromises in the U.S. since the organization began recording incidents in 2005.

Apps and ad trackers

When you browse, shop, or use apps, your online behavior is recorded by tracking pixels, cookies, and software development kits. The data collected—such as your location, device usage, and interests—is packaged and sold to data brokers who combine it with other sources to build a profile of you.

Loyalty programs

Grocery store cards, coffee shop apps, and airline miles programs offer discounts in exchange for detailed purchasing information. Every transaction gets recorded, analyzed, and often shared with third-party data brokers, who then create detailed lifestyle profiles that are sold to marketing companies.

Data broker aggregators

Data brokers act as the hubs that collect information from the various sources to create comprehensive profiles that may include over 5,000 data points per person. Seemingly separate pieces of information become a detailed digital dossier that reveals intimate details about your life, relationships, health, and financial situation.

The users of your information

Legally, your aggregated information from data brokers is used by advertisers to create targeted ad campaigns. In addition, law enforcement, journalists, and employers may use data brokers because the time-consuming pre-work of assembling your data has largely been done.

Currently, the U.S. has no federal laws that regulate data brokers or require them to remove personal information if requested. Only a few states, such as Nevada, Vermont, and California, have legislation that protects consumers. In the European Union, the General Data Protection Regulation (GDPR) has stricter rules about what information can be collected and what can be done with it.

On the darker side, scammers and thieves use personal information for identity theft and fraud. With enough information, they can create a high-fidelity profile of their victims to open new accounts in their name. For this reason, cleaning up your personal information online makes a great deal of sense.

Types of personal details to remove online

Understanding which data types pose the greatest threat can help you prioritize your removal efforts. Here are the high-risk personal details you should target first, ranked by their potential for harm.

Highest priority: Identity theft goldmines

  • Social Security Number (SSN) with full name and address: This combination provides everything criminals need for identity theft, leading to fraudulent credit accounts, tax refund theft, and employment fraud that may take years to resolve, according to the FTC.
  • Financial account information: Bank account numbers, credit card details, and investment account information enable direct financial theft. Even partial account numbers can be valuable when combined with other personal details from data breaches.
  • Driver’s license and government-issued ID information: These serve as primary identity verification for many services and can be used to bypass security measures at financial institutions and government agencies.

High priority: Personal identifiers

  • Full name combined with home address: This pairing makes you vulnerable to targeted scams and physical threats, while enabling criminals to gather additional information about your household and family members.
  • Date of birth: Often used as a security verification method, your DOB combined with other identifiers can unlock accounts and enable age-related targeting for scams.
  • Phone numbers: This information enables SIM swapping, where criminals take control of your phone number to bypass two-factor authentication and access your accounts.

Medium-high priority: Digital and health data

  • Email addresses: Your primary email serves as the master key to password resets across multiple accounts, while secondary emails can reveal personal interests and connections that criminals exploit in social engineering.
  • Medical and health app data: This is highly sensitive information that can be used for insurance discrimination, employment issues, or targeted health-related scams.
  • Location data and photos with metadata: Reveals your daily patterns, workplace, home address, and frequented locations. Photos with embedded GPS coordinates can expose your exact whereabouts and enable stalking or burglary.

Medium priority: Account access points

  • Usernames and account handles: These help criminals map your digital footprint across platforms to discover your personal interests, connections, and even potential security questions answers. They also enable account impersonation and social engineering against your contacts.

When prioritizing your personal information removal efforts, focus on combinations of data rather than individual pieces. For example, your name alone poses minimal risk, but your name combined with your address, phone number, and date of birth creates a comprehensive profile that criminals can exploit. Tools such as McAfee Personal Data Cleanup can help you identify and remove these high-risk combinations from data broker sites systematically.

Step-by-step guide to finding your personal data online

  1. Targeted search queries: Search for your full name in quotes (“John Smith”), then combine it with your city, phone number, or email address. Try variations like “John Smith” + “123 Main Street” or “John Smith” + “555-0123”. Don’t forget to search for old usernames, maiden names, or nicknames you’ve used online. Aside from Google, you can also check Bing, DuckDuckGo, and people search engines.
  2. Major data broker and people search sites: Search for yourself in common data aggregators: Whitepages, Spokeo, BeenVerified, Intelius, PeopleFinder, and Radaris. Take screenshots of what you find as documentation. To make this process manageable, McAfee Personal Data Cleanup scans some of the riskiest data broker sites and shows you which ones are selling your personal info.
  3. Social media platforms and old accounts: Review your Facebook, Instagram, LinkedIn, Twitter, and other platforms for publicly visible personal details. Check old accounts—dating sites, forums, gaming platforms, or professional networks. Look for biographical information, location data, contact details, photos, and even comment sections where you may have shared details.
  4. Breach and dark web monitoring tools: Have I Been Pwned and other identity monitoring services can help you scan the dark web and discover if your email addresses or phone numbers appear in data breaches.
  5. Ongoing monitoring alerts: Create weekly Google Alerts for your and your family member’s full name, address combinations, and phone number. Some specialized monitoring services can track once your information appears on new data broker sites or gets updated on existing ones.
  6. Document everything in a tracker: Create a spreadsheet or document to systematically track your findings. Include the website name and URL, the specific data shown, contact information for removal requests, date of your opt-out request, and follow-up dates. Many sites require multiple follow-ups, so having this organized record is essential for successful removal.

This process takes time and persistence, but services such as McAfee Personal Data Cleanup can continuously monitor for new exposures and manage opt-out requests on your behalf. The key is to first understand the full scope of your online presence before beginning the removal process.

Remove your personal information from the internet

Let’s review some ways you can remove your personal information from data brokers and other sources on the internet.

Request to remove data from data broker sites

Once you have found the sites that have your information, the next step is to request to have it removed. You can do this yourself or employ services such as McAfee’s Personal Data Cleanup, which can help manage the removal for you depending on your subscription. ​It also monitors those sites, so if your info gets posted again, you can request its removal again.

Limit the data Google collects

You can request to remove your name from Google search to limit your information from turning up in searches. You can also turn on “Auto Delete” in your privacy settings to ensure your data is deleted regularly. Occasionally deleting your cookies or browsing in incognito mode prevents websites from tracking you. If Google denies your initial request, you can appeal using the same tool, providing more context, documentation, or legal grounds for removal. Google’s troubleshooter tool may explain why your request was denied—either legitimate public interest or newsworthiness—and how to improve your appeal.

It’s important to know that the original content remains on the source website. You’ll still need to contact website owners directly to have your actual content removed. Additionally, the information may still appear in other search engines.

Delete old social media accounts

If you have old, inactive accounts that have gone by the wayside such as Myspace or Tumblr, you may want to deactivate or delete them entirely. For social media platforms that you use regularly, such as Facebook and Instagram, consider adjusting your privacy settings to keep your personal information to the bare minimum.

Remove personal info from websites and blogs

If you’ve ever published articles, written blogs, or created any content online, it is a good time to consider taking them down if they no longer serve a purpose. If you were mentioned or tagged by other people, it is worth requesting them to take down posts with sensitive information.

Delete unused apps and restrict permissions in those you use

Another way to tidy up your digital footprint is to delete phone apps you no longer use as hackers are able to track personal information on these and sell it. As a rule, share as little information with apps as possible using your phone’s settings.

Remove your info from other search engines

  • Bing: Submit removal requests through Bing’s Content Removal tool for specific personal information like addresses, phone numbers, or sensitive data. Note that Bing primarily crawls and caches content from other websites, so removing the original source content first will prevent re-indexing.
  • Yahoo: Yahoo Search results are powered by Bing, so use the same Bing Content Removal process. For Yahoo-specific services, contact their support team to request removal of cached pages and personal information from search results.
  • DuckDuckGo and other privacy-focused engines: These search engines don’t store personal data or create profiles, but pull results from multiple sources. We suggest that you focus on removing content from the original source websites, then request the search engines to update their cache to prevent your information from reappearing in future crawls.

Escalate if needed

After sending your removal request, give the search engine or source website 7 to 10 business days to respond initially, then follow up weekly if needed. If a website owner doesn’t respond within 30 days or refuses your request, you have several escalation options:

  • Contact the hosting provider: Web hosts often have policies against sites that violate privacy laws
  • File complaints: Report to your state attorney general’s office or the Federal Trade Commission
  • Seek legal guidance: For persistent cases involving sensitive information, consult with a privacy attorney

For comprehensive guidance on website takedown procedures and your legal rights, visit the FTC’s privacy and security guidance for the most current information on consumer data protection. Direct website contact can be time-consuming, but it’s often effective for removing information from smaller sites that don’t appear on major data broker opt-out lists. Stay persistent, document everything, and remember that you have legal rights to protect your privacy online.

Remove your information from browsers

After you’ve cleaned up your data from websites and social platforms, your web browsers may still save personal information such as your browsing history, cookies, autofill data, saved passwords, and even payment methods. Clearing this information and adjusting your privacy settings helps prevent tracking, reduces targeted ads, and limits how much personal data websites can collect about you.

  • Clear your cache: Clearing your browsing data is usually done by going to Settings and looking for the Privacy and Security section, depending on the specific browser. This is applicable in Google Chrome, Safari, Firefox, Microsoft Edge, as well as mobile phone operating systems such as Android and iOS.
  • Disable autofill: Autofill gives you the convenience of not having to type your information every time you accomplish a form. That convenience has a risk, though—autofill saves addresses, phone numbers, and even payment methods. To prevent websites from automatically populating forms with your sensitive data, disable the autofill settings independently. For better security, consider using a dedicated password manager instead of browser-based password storage.
  • Set up automatic privacy protection: Set up your browsers to automatically clear cookies, cache, and site data when you close them. This ensures your browsing sessions don’t leave permanent traces of your personal information on your device.
  • Use privacy-focused search engines: Evaluate the possibility of using privacy-focused search engines like DuckDuckGo as your default. These proactive steps significantly reduce how much personal information browsers collect and store about your online activities.

Get your address off the internet

When your home address is publicly available, it can expose you to risks like identity theft, stalking, or targeted scams. Taking steps to remove or mask your address across data broker sites, public records, and even old social media profiles helps protect your privacy, reduce unwanted contact, and keep your personal life more secure.

  1. Opt out of major data broker sites: The biggest address exposers are Whitepages, Spokeo, and BeenVerified. Visit their opt-out pages and submit removal requests using your full name and current address. Most sites require email verification and process removals within 7-14 business days.
  2. Contact public records offices about address redaction: Many county and state databases allow address redaction for safety reasons. File requests with your local clerk’s office, voter registration office, and property records department. Complete removal isn’t always possible, but some jurisdictions offer partial address masking.
  3. Enable WHOIS privacy protection on domain registrations: If you own any websites or domains, request your domain registrar to add privacy protection services to replace your personal address with the registrar’s information.
  4. Review old forum and social media profiles: Check your profiles on forums, professional networks, and social platforms where you may have shared your address years ago. Delete or edit posts containing location details, and update bio sections to remove specific address information.
  5. Verify removal progress: Every month, do a search of your name and address variations on different search engines. You also can set up Google Alerts to monitor and alert you when new listings appear. Most data broker removals need to be renewed every 6-12 months as information gets re-aggregated.

The cost to delete your information from the internet

The cost to remove your personal information from the internet varies, depending on whether you do it yourself or use a professional service. Read the guide below to help you make an informed decision:

DIY approach

Removing your information on your own primarily requires time investment. Expect to spend 20 to 40 hours looking for your information online and submitting removal requests. In terms of financial costs, most data brokers may not charge for opting out, but other expenses could include certified mail fees for formal removal requests—about $3-$8 per letter—and possibly notarization fees for legal documents. In total, this effort can be substantial when dealing with dozens of sites.

Professional removal services

Depending on which paid removal and monitoring service you employ, basic plans typically range from $8 to $25 monthly while annual plans, which often provide better value, range from $100 to $600. Premium services that monitor hundreds of data broker sites and provide ongoing removal can cost $1,200-$2,400 annually.

The difference in pricing is driven by several factors. This includes the number of data broker sites to be monitored, which could cover more than 200 sites, and the scope of removal requests which may include basic personal information or comprehensive family protection. The monitoring frequency and additional features such as dark web monitoring, credit protection, and identity restoration support and insurance coverage typically command higher prices.

The value of continuous monitoring

The upfront cost may seem significant, but continuous monitoring provides essential value. A McAfee survey revealed that 95% of consumers’ personal information ends up on data broker sites without their consent. It is possible that after the successful removal of your information, it may reappear on data broker sites without ongoing monitoring. This makes continuous protection far more cost-effective than repeated one-time cleanups.

Services such as McAfee Personal Data Cleanup can prove invaluable, as it handles the initial removal process, as well as ongoing monitoring to catch when your information resurfaces, saving you time and effort while offering long-term privacy protection.

Aside from the services above, comprehensive protection software can help safeguard your privacy and minimize your exposure to cybercrime with these offerings such as:

  • An unlimited virtual private network to make your personal information much more difficult to collect and track
  • Identity monitoring that tracks and alerts you if your specific personal information is found on the dark web
  • Identity theft coverage and restoration helps you pay for legal fees and travel expenses, and further assistance from a licensed recovery pro to repair your identity and credit
  • Other features such as safe browsing to help you avoid dangerous links, bad downloads, malicious websites, and more online threats when you’re online

So while it may seem like all this rampant collecting and selling of personal information is out of your hands, there’s plenty you can do to take control. With the steps outlined above and strong online protection software at your back, you can keep your personal information more private and secure.

Essential steps if your information is found on the dark web

Unlike legitimate data broker sites, the dark web operates outside legal boundaries where takedown requests don’t apply. Rather than trying to remove information that’s already circulating, you can take immediate steps to reduce the potential harm and focus on preventing future exposure. A more effective approach is to treat data breaches as ongoing security issues rather than one-time events.

Both the FTC and Cybersecurity and Infrastructure Security Agency have released guidelines on proactive controls and continuous monitoring. Here are key steps of those recommendations:

  1. Change your passwords immediately and enable multi-factor authentication. Start with your most critical accounts—banking, email, and any services linked to financial information. Create unique, strong passwords for each account and enable MFA where possible for an extra layer of protection.
  2. Monitor your financial accounts and credit reports closely. Check your bank statements, credit card accounts, and investment accounts for any unauthorized activity. Request your free annual credit reports from all three major bureaus and carefully review them for accounts you didn’t open or activities you don’t recognize.
  3. Place fraud alerts or credit freezes. Contact Equifax, Experian, and TransUnion to place fraud alerts, which require creditors to verify your identity before approving new accounts. Better yet, consider a credit freeze to block access to your credit report entirely until you lift it.
  4. Replace compromised identification documents if necessary. If your Social Security number, driver’s license, or passport information was exposed, contact the appropriate agencies to report the breach and request new documents. IdentityTheft.gov provides step-by-step guidance for replacing compromised documents.
  5. Set up ongoing identity monitoring and protection. Consider using identity monitoring services that scan the dark web and alert you to new exposures of your personal information.
  6. Document everything and report the incident. Keep detailed records of any suspicious activities you discover and all steps you’ve taken. File a report with the FTC and police, especially if you’ve experienced financial losses. This documentation will be crucial for disputing fraudulent charges or accounts.

Legal and practical roadblocks

As you go about removing your information for the internet, it is important to set realistic expectations. Several factors may limit how completely you can remove personal data from internet sources:

  • The United States lacks comprehensive federal privacy laws requiring companies to delete personal information upon request.
  • Public records, court documents, and news articles often have legal protections that prevent removal.
  • International websites may not comply with U.S. deletion requests.
  • Cached copies could remain on search engines and archival sites for years.
  • Data brokers frequently repopulate their databases from new sources even after opt-outs.

While some states like California have stronger consumer privacy rights, most data removal still depends on voluntary compliance from companies.

Final thoughts

Removing your personal information from the internet takes effort, but it’s one of the most effective ways to protect yourself from identity theft and privacy violations. The steps outlined above provide you with a clear roadmap to systematically reduce your online exposure, from opting out of data brokers to tightening your social media privacy settings.

This isn’t a one-time task but an ongoing process that requires regular attention, as new data appears online constantly. Rather than attempting to complete digital erasure, focus on reducing your exposure to the most harmful uses of your personal information. Services like McAfee Personal Data Cleanup can help automate the most time-consuming parts of this process, monitoring high-risk data broker sites and managing removal requests for you.

The post How to Remove Your Personal Information From the Internet appeared first on McAfee Blog.

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Phishers Target Aviation Execs to Scam Customers

KrebsOnSecurity recently heard from a reader whose boss’s email account got phished and was used to trick one of the company’s customers into sending a large payment to scammers. An investigation into the attacker’s infrastructure points to a long-running Nigerian cybercrime ring that is actively targeting established companies in the transportation and aviation industries.

Image: Shutterstock, Mr. Teerapon Tiuekhom.

A reader who works in the transportation industry sent a tip about a recent successful phishing campaign that tricked an executive at the company into entering their credentials at a fake Microsoft 365 login page. From there, the attackers quickly mined the executive’s inbox for past communications about invoices, copying and modifying some of those messages with new invoice demands that were sent to some of the company’s customers and partners.

Speaking on condition of anonymity, the reader said the resulting phishing emails to customers came from a newly registered domain name that was remarkably similar to their employer’s domain, and that at least one of their customers fell for the ruse and paid a phony invoice. They said the attackers had spun up a look-alike domain just a few hours after the executive’s inbox credentials were phished, and that the scam resulted in a customer suffering a six-figure financial loss.

The reader also shared that the email addresses in the registration records for the imposter domain — roomservice801@gmail.com — is tied to many such phishing domains. Indeed, a search on this email address at DomainTools.com finds it is associated with at least 240 domains registered in 2024 or 2025. Virtually all of them mimic legitimate domains for companies in the aerospace and transportation industries worldwide.

An Internet search for this email address reveals a humorous blog post from 2020 on the Russian forum hackware[.]ru, which found roomservice801@gmail.com was tied to a phishing attack that used the lure of phony invoices to trick the recipient into logging in at a fake Microsoft login page. We’ll come back to this research in a moment.

JUSTY JOHN

DomainTools shows that some of the early domains registered to roomservice801@gmail.com in 2016 include other useful information. For example, the WHOIS records for alhhomaidhicentre[.]biz reference the technical contact of “Justy John” and the email address justyjohn50@yahoo.com.

A search at DomainTools found justyjohn50@yahoo.com has been registering one-off phishing domains since at least 2012. At this point, I was convinced that some security company surely had already published an analysis of this particular threat group, but I didn’t yet have enough information to draw any solid conclusions.

DomainTools says the Justy John email address is tied to more than two dozen domains registered since 2012, but we can find hundreds more phishing domains and related email addresses simply by pivoting on details in the registration records for these Justy John domains. For example, the street address used by the Justy John domain axisupdate[.]net — 7902 Pelleaux Road in Knoxville, TN — also appears in the registration records for accountauthenticate[.]com, acctlogin[.]biz, and loginaccount[.]biz, all of which at one point included the email address rsmith60646@gmail.com.

That Rsmith Gmail address is connected to the 2012 phishing domain alibala[.]biz (one character off of the Chinese e-commerce giant alibaba.com, with a different top-level domain of .biz). A search in DomainTools on the phone number in those domain records — 1.7736491613 — reveals even more phishing domains as well as the Nigerian phone number “2348062918302” and the email address michsmith59@gmail.com.

DomainTools shows michsmith59@gmail.com appears in the registration records for the domain seltrock[.]com, which was used in the phishing attack documented in the 2020 Russian blog post mentioned earlier. At this point, we are just two steps away from identifying the threat actor group.

The same Nigerian phone number shows up in dozens of domain registrations that reference the email address sebastinekelly69@gmail.com, including 26i3[.]net, costamere[.]com, danagruop[.]us, and dividrilling[.]com. A Web search on any of those domains finds they were indexed in an “indicator of compromise” list on GitHub maintained by Palo Alto NetworksUnit 42 research team.

SILVERTERRIER

According to Unit 42, the domains are the handiwork of a vast cybercrime group based in Nigeria that it dubbed “SilverTerrier” back in 2014. In an October 2021 report, Palo Alto said SilverTerrier excels at so-called “business e-mail compromise” or BEC scams, which target legitimate business email accounts through social engineering or computer intrusion activities. BEC criminals use that access to initiate or redirect the transfer of business funds for personal gain.

Palo Alto says SilverTerrier encompasses hundreds of BEC fraudsters, some of whom have been arrested in various international law enforcement operations by Interpol. In 2022, Interpol and the Nigeria Police Force arrested 11 alleged SilverTerrier members, including a prominent SilverTerrier leader who’d been flaunting his wealth on social media for years. Unfortunately, the lure of easy money, endemic poverty and corruption, and low barriers to entry for cybercrime in Nigeria conspire to provide a constant stream of new recruits.

BEC scams were the 7th most reported crime tracked by the FBI’s Internet Crime Complaint Center (IC3) in 2024, generating more than 21,000 complaints. However, BEC scams were the second most costly form of cybercrime reported to the feds last year, with nearly $2.8 billion in claimed losses. In its 2025 Fraud and Control Survey Report, the Association for Financial Professionals found 63 percent of organizations experienced a BEC last year.

Poking at some of the email addresses that spool out from this research reveals a number of Facebook accounts for people residing in Nigeria or in the United Arab Emirates, many of whom do not appear to have tried to mask their real-life identities. Palo Alto’s Unit 42 researchers reached a similar conclusion, noting that although a small subset of these crooks went to great lengths to conceal their identities, it was usually simple to learn their identities on social media accounts and the major messaging services.

Palo Alto said BEC actors have become far more organized over time, and that while it remains easy to find actors working as a group, the practice of using one phone number, email address or alias to register malicious infrastructure in support of multiple actors has made it far more time consuming (but not impossible) for cybersecurity and law enforcement organizations to sort out which actors committed specific crimes.

“We continue to find that SilverTerrier actors, regardless of geographical location, are often connected through only a few degrees of separation on social media platforms,” the researchers wrote.

FINANCIAL FRAUD KILL CHAIN

Palo Alto has published a useful list of recommendations that organizations can adopt to minimize the incidence and impact of BEC attacks. Many of those tips are prophylactic, such as conducting regular employee security training and reviewing network security policies.

But one recommendation — getting familiar with a process known as the “financial fraud kill chain” or FFKC — bears specific mention because it offers the single best hope for BEC victims who are seeking to claw back payments made to fraudsters, and yet far too many victims don’t know it exists until it is too late.

Image: ic3.gov.

As explained in this FBI primer, the International Financial Fraud Kill Chain is a partnership between federal law enforcement and financial entities whose purpose is to freeze fraudulent funds wired by victims. According to the FBI, viable victim complaints filed with ic3.gov promptly after a fraudulent transfer (generally less than 72 hours) will be automatically triaged by the Financial Crimes Enforcement Network (FinCEN).

The FBI noted in its IC3 annual report (PDF) that the FFKC had a 66 percent success rate in 2024. Viable ic3.gov complaints involve losses of at least $50,000, and include all records from the victim or victim bank, as well as a completed FFKC form (provided by FinCEN) containing victim information, recipient information, bank names, account numbers, location, SWIFT, and any additional information.

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FBI, Dutch Police Disrupt ‘Manipulaters’ Phishing Gang

The FBI and authorities in The Netherlands this week seized dozens of servers and domains for a hugely popular spam and malware dissemination service operating out of Pakistan. The proprietors of the service, who use the collective nickname “The Manipulaters,” have been the subject of three stories published here since 2015. The FBI said the main clientele are organized crime groups that try to trick victim companies into making payments to a third party.

One of several current Fudtools sites run by the principals of The Manipulators.

On January 29, the FBI and the Dutch national police seized the technical infrastructure for a cybercrime service marketed under the brands Heartsender, Fudpage and Fudtools (and many other “fud” variations). The “fud” bit stands for “Fully Un-Detectable,” and it refers to cybercrime resources that will evade detection by security tools like antivirus software or anti-spam appliances.

The Dutch authorities said 39 servers and domains abroad were seized, and that the servers contained millions of records from victims worldwide — including at least 100,000 records pertaining to Dutch citizens.

A statement from the U.S. Department of Justice refers to the cybercrime group as Saim Raza, after a pseudonym The Manipulaters communally used to promote their spam, malware and phishing services on social media.

“The Saim Raza-run websites operated as marketplaces that advertised and facilitated the sale of tools such as phishing kits, scam pages and email extractors often used to build and maintain fraud operations,” the DOJ explained.

The core Manipulaters product is Heartsender, a spam delivery service whose homepage openly advertised phishing kits targeting users of various Internet companies, including Microsoft 365YahooAOLIntuitiCloud and ID.me, to name a few.

The government says transnational organized crime groups that purchased these services primarily used them to run business email compromise (BEC) schemes, wherein the cybercrime actors tricked victim companies into making payments to a third party.

“Those payments would instead be redirected to a financial account the perpetrators controlled, resulting in significant losses to victims,” the DOJ wrote. “These tools were also used to acquire victim user credentials and utilize those credentials to further these fraudulent schemes. The seizure of these domains is intended to disrupt the ongoing activity of these groups and stop the proliferation of these tools within the cybercriminal community.”

Manipulaters advertisement for “Office 365 Private Page with Antibot” phishing kit sold via Heartsender. “Antibot” refers to functionality that attempts to evade automated detection techniques, keeping a phish deployed and accessible as long as possible. Image: DomainTools.

KrebsOnSecurity first wrote about The Manipulaters in May 2015, mainly because their ads at the time were blanketing a number of popular cybercrime forums, and because they were fairly open and brazen about what they were doing — even who they were in real life.

We caught up with The Manipulaters again in 2021, with a story that found the core employees had started a web coding company in Lahore called WeCodeSolutions — presumably as a way to account for their considerable Heartsender income. That piece examined how WeCodeSolutions employees had all doxed themselves on Facebook by posting pictures from company parties each year featuring a large cake with the words FudCo written in icing.

A follow-up story last year about The Manipulaters prompted messages from various WeCodeSolutions employees who pleaded with this publication to remove stories about them. The Saim Raza identity told KrebsOnSecurity they were recently released from jail after being arrested and charged by local police, although they declined to elaborate on the charges.

The Manipulaters never seemed to care much about protecting their own identities, so it’s not surprising that they were unable or unwilling to protect their own customers. In an analysis released last year, DomainTools.com found the web-hosted version of Heartsender leaked an extraordinary amount of user information to unauthenticated users, including customer credentials and email records from Heartsender employees.

Almost every year since their founding, The Manipulaters have posted a picture of a FudCo cake from a company party celebrating its anniversary.

DomainTools also uncovered evidence that the computers used by The Manipulaters were all infected with the same password-stealing malware, and that vast numbers of credentials were stolen from the group and sold online.

“Ironically, the Manipulaters may create more short-term risk to their own customers than law enforcement,” DomainTools wrote. “The data table ‘User Feedbacks’ (sic) exposes what appear to be customer authentication tokens, user identifiers, and even a customer support request that exposes root-level SMTP credentials–all visible by an unauthenticated user on a Manipulaters-controlled domain.”

Police in The Netherlands said the investigation into the owners and customers of the service is ongoing.

“The Cybercrime Team is on the trail of a number of buyers of the tools,” the Dutch national police said. “Presumably, these buyers also include Dutch nationals. The investigation into the makers and buyers of this phishing software has not yet been completed with the seizure of the servers and domains.”

U.S. authorities this week also joined law enforcement in Australia, France, Greece, Italy, Romania and Spain in seizing a number of domains for several long-running cybercrime forums and services, including Cracked and Nulled. According to a statement from the European police agency Europol, the two communities attracted more than 10 million users in total.

Other domains seized as part of “Operation Talent” included Sellix, an e-commerce platform that was frequently used by cybercrime forum members to buy and sell illicit goods and services.

Simplifying Zero Trust Security for the Modern Workplace

Cisco’s User Protection Suite now includes Identity Services Engine (ISE), enabling organizations to achieve zero trust for the workplace.

Why Phishers Love New TLDs Like .shop, .top and .xyz

Phishing attacks increased nearly 40 percent in the year ending August 2024, with much of that growth concentrated at a small number of new generic top-level domains (gTLDs) — such as .shop, .top, .xyz — that attract scammers with rock-bottom prices and no meaningful registration requirements, new research finds. Meanwhile, the nonprofit entity that oversees the domain name industry is moving forward with plans to introduce a slew of new gTLDs.

Image: Shutterstock.

A study on phishing data released by Interisle Consulting finds that new gTLDs introduced in the last few years command just 11 percent of the market for new domains, but accounted for roughly 37 percent of cybercrime domains reported between September 2023 and August 2024.

Interisle was sponsored by several anti-spam organizations, including the Anti-Phishing Working Group (APWG), the Coalition Against Unsolicited Commercial Email (CAUCE), and the Messaging, Malware, and Mobile Anti-Abuse Working Group (M3AAWG).

The study finds that while .com and .net domains made up approximately half of all domains registered in the past year (more than all of the other TLDs combined) they accounted for just over 40 percent of all cybercrime domains. Interisle says an almost equal share — 37 percent — of cybercrime domains were registered through new gTLDs.

Spammers and scammers gravitate toward domains in the new gTLDs because these registrars tend to offer cheap or free registration with little to no account or identity verification requirements. For example, among the gTLDs with the highest cybercrime domain scores in this year’s study, nine offered registration fees for less than $1, and nearly two dozen offered fees of less than $2.00. By comparison, the cheapest price identified for a .com domain was $5.91.

Currently, there are around 2,500 registrars authorized to sell domains by the Internet Corporation for Assigned Names and Numbers (ICANN), the California nonprofit that oversees the domain industry.

The top 5 new gTLDs, ranked by cybercrime domains reported. Image: Interisle Cybercrime Supply Chain 2014.

Incredibly, despite years of these reports showing phishers heavily abusing new gTLDs, ICANN is shuffling forward on a plan to introduce even more of them. ICANN’s proposed next round envisions accepting applications for new gTLDs in 2026.

John Levine is author of the book “The Internet for Dummies” and president of CAUCE. Levine said adding more TLDs without a much stricter registration policy will likely further expand an already plentiful greenfield for cybercriminals.

“The problem is that ICANN can’t make up their mind whether they are the neutral nonprofit regulator or just the domain speculator trade association,” Levine told KrebsOnSecurity. “But they act a lot more like the latter.”

Levine said the vast majority of new gTLDs have a few thousand domains — a far cry from the number of registrations they would need just to cover the up-front costs of operating a new gTLD (~$180,000-$300,000). New gTLD registrars can quickly attract customers by selling domains cheaply to customers who buy domains in bulk, but that tends to be a losing strategy.

“Selling to criminals and spammers turns out to be lousy business,” Levine said. “You can charge whatever you want on the first year, but you have to charge list price on domain renewals. And criminals and spammers never renew. So if it sounds like the economics makes no sense it’s because the economics makes no sense.”

In virtually all previous spam reports, Interisle found the top brands referenced in phishing attacks were the largest technology companies, including Apple, Facebook, Google and PayPal. But this past year, Interisle found the U.S. Postal Service was by far the most-phished entity, with more than four times the number of phishing domains as the second most-frequent target (Apple).

At least some of that increase is likely from a prolific cybercriminal using the nickname Chenlun, who has been selling phishing kits targeting domestic postal services in the United States and at least a dozen other countries.

Interisle says an increasing number of phishers are eschewing domain registrations altogether, and instead taking advantage of subdomain providers like blogspot.com, pages.dev, and weebly.com. The report notes that cyberattacks hosted at subdomain provider services can be tough to mitigate, because only the subdomain provider can disable malicious accounts or take down malicious web pages.

“Any action upstream, such as blocking the second-level domain, would have an impact across the provider’s whole customer base,” the report observes.

Interisle tracked more than 1.18 million instances of subdomains used for phishing in the past year (a 114 percent increase), and found more than half of those were subdomains at blogspot.com and other services operated by Google.

“Many of these services allow the creation of large numbers of accounts at one time, which is highly exploited by criminals,” the report concludes. “Subdomain providers should limit the number of subdomains (user accounts) a customer can create at one time and suspend automated, high-volume automated account sign-ups – especially using free services.”

Dec. 4, 10:21 a.m. ET: Corrected link to report.

How to Protect Your Social Media Passwords with Multi-factor Verification

Two-step verification, two-factor authentication, multi-factor authentication…whatever your social media platform calls it, it’s an excellent way to protect your accounts.

There’s a good chance you’re already using multi-factor verification with your other accounts — for your bank, your finances, your credit card, and any number of things. The way it requires an extra one-time code in addition to your login and password makes life far tougher for hackers.

It’s increasingly common to see nowadays, where all manner of online services only allow access to your accounts after you’ve provided a one-time passcode sent to your email or smartphone. That’s where two-step verification comes in. You get sent a code as part of your usual login process (usually a six-digit number), and then you enter that along with your username and password.

Some online services also offer the option to use an authenticator app, which sends the code to a secure app rather than via email or your smartphone. Authenticator apps work much in the same way, yet they offer three unique features:

  • They keep the authentication code local to your device, rather than sending it unencrypted over email or text.
  • This makes it more secure than email- and text-based authentication because they can be intercepted.
  • It can also provide codes for multiple accounts, not just your social media account.

Google, Microsoft, and others offer authenticator apps if you want to go that route. You can get a good list of options by checking out the “editor’s picks” at your app store or in trusted tech publications.

Whichever form of authentication you use, always keep that secure code to yourself. It’s yours and yours alone. Anyone who asks for that code, say someone masquerading as a customer service rep, is trying to scam you. With that code, and your username/password combo, they can get into your account.

Before we talk about multi-factor verification, let’s talk about passwords

Passwords and two-step verification work hand-in-hand to keep you safer. Yet not any old password will do. You’ll want a strong, unique password. Here’s how that breaks down:

  • Strong: A combination of at least 12 uppercase letters, lowercase letters, symbols, and numbers. Hacking tools look for word and number patterns. By mixing the types of characters, you break the pattern and keep your account safe.
  • Unique: Every one of your accounts should have its own password. Yes, all. And if that sounds like a lot of work, a password manager can do the work for you. It creates strong, unique passwords and stores them securely.

Now, with strong passwords in place, you can get to setting up multi-factor verification on your social media accounts.

Multi-factor authentication for Facebook

  1. Click on your profile picture in the top right, then click  Settings and Privacy.
  2. Click Settings.
  3. Click Accounts Center, then click Password and Security.
  4. Click Two-factor authentication, then click on the account that you’d like to update.
  5. Choose the security method you want to add and follow the on-screen instructions.

When you set up two-factor authentication on Facebook, you’ll be asked to choose one of three security methods:

  • Tapping your security key on a compatible device.
  • Login codes from a third-party authentication app.
  • Text message (SMS) codes from your mobile phone.

And here’s a link to the company’s full walkthrough: https://www.facebook.com/help/148233965247823

Multi-factor authentication for Instagram

  1. Click More in the bottom left, then click Settings.
  2. Click See more in Accounts Center, then click Password and Security.
  3. Click Two-factor authentication, then select an account.
  4. Choose the security method you want to add and follow the on-screen instructions.

When you set up two-factor authentication on Instagram, you’ll be asked to choose one of three security methods: an authentication app, text message, or WhatsApp.

And here’s a link to the company’s full walkthrough: https://help.instagram.com/566810106808145

Multi-factor authentication for WhatsApp

  1. Open WhatsApp Settings.
  2. Tap Account > Two-step verification > Turn on or Set up PIN.
  3. Enter a six-digit PIN of your choice and confirm it.
  4. Provide an email address you can access or tap Skip if you don’t want to add an email address. (Adding an email address lets you reset two-step verification as needed, which further protects your account.
  5. Tap Next.
  6. Confirm the email address and tap Save or Done.

And here’s a link to the company’s full walkthrough: https://faq.whatsapp.com/1920866721452534

Multi-factor authentication for YouTube (and other Google accounts)

  1. Open your Google Account.
  2. In the navigation panel, select Security.
  3. Under “How you sign in to Google,” select 2-Step VerificationGet started.
  4. Follow the on-screen steps.

And here’s a link to the company’s full walkthrough: https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop

Multi-factor authentication for TikTok

1. TapProfileat the bottom of the screen.
2. Tap the Menu button at the top.
3. Tap Settings and Privacy, then Security.
4. Tap 2-step verification and choose at least two verification methods: SMS (text), email, and authenticator app.
5. Tap Turn on to confirm.

And here’s a link to the company’s full walkthrough: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/how-your-phone-number-is-used-on-tiktok

The post How to Protect Your Social Media Passwords with Multi-factor Verification appeared first on McAfee Blog.

Using Artificial Intelligence to Catch Sneaky Images in Email

Image-based fraud in email can be challenging to detect and prevent. By leveraging AI, security teams can make inboxes more secure.

How to Recognize a Phishing Email

How do you recognize phishing emails and texts? Even as many of the scammers behind them have sophisticated their attacks, you can still pick out telltale signs.

Common to them all, every phishing is a cybercrime that aims to steal your sensitive info. Personal info. Financial info. Other attacks go right for your wallet by selling bogus goods or pushing phony charities.

You’ll find scammers posing as major corporations, friends, business associates, and more. They might try to trick you into providing info like website logins, credit and debit card numbers, and even precious personal info like your Social Security Number.

How do you spot a phishing message?

Phishing scammers often undo their own plans by making simple mistakes that are easy to spot once you know how to recognize them. Check for the following signs of phishing when you open an email or check a text:

It’s poorly written.

Even the biggest companies sometimes make minor errors in their communications. Phishing messages often contain grammatical errors, spelling mistakes, and other blatant errors that major corporations wouldn’t make. If you see glaring grammatical errors in an email or text that asks for your personal info, you might be the target of a phishing scam.

The logo doesn’t look right.

Phishing scammers often steal the logos of the businesses they impersonate. However, they don’t always use them correctly. The logo in a phishing email or text might have the wrong aspect ratio or low resolution. If you have to squint to make out the logo in a message, the chances are that it’s phishing.

The URL doesn’t match.

Phishing always centers around links that you’re supposed to click or tap. Here are a few ways to check whether a link someone sent you is legitimate:

  • On computers and laptops, you can hover your cursor over links without clicking on them to see the web address. On mobile devices, you can carefully check the address by holding down the link (not tapping it).
  • Take a close look at the addresses the message is using. If it’s an email, look at the email address. Often, phishing URLs contain misspellings. Maybe the address doesn’t match the company or organization at all. Or maybe it looks like it almost does, yet it adds a few letters or words to the name. This marks yet another sign that you might have a phishing attack on your hands.
  • Scammers also use the common tactic of a link shortener, which creates links that almost look like strings of indecipherable text. These shortened links mask the true address, which might indeed be a link to a scam site. Delete the message. If possible, report it. Many social media platforms and messaging apps have built-in controls for reporting suspicious accounts and messages.

What kind of phishing scams are there?

You can also spot a phishing attack when you know what some of the most popular scams are:

The CEO Scam

This scam appears as an email from a leader in your organization, asking for highly sensitive info like company accounts, employee salaries, and Social Security numbers. The hackers “spoof”, or fake, the boss’ email address so it looks like a legitimate internal company email. That’s what makes this scam so convincing — the lure is that you want to do your job and please your boss. But keep this scam in mind if you receive an email asking for confidential or highly sensitive info. Ask the apparent sender directly whether the request is real before acting.

The Urgent Email Attachment

Phishing emails that try to trick you into downloading a dangerous attachment that can infect your computer and steal your private info have been around for a long time. This is because they work. You’ve probably received emails asking you to download attachments confirming a package delivery, trip itinerary, or prize. They might urge you to “respond immediately!” The lure here is offering you something you want and invoking a sense of urgency to get you to click.

The “Lucky” Text or Email

How fortunate! You’ve won a free gift, an exclusive service, or a great deal on a trip to Las Vegas. Just remember, whatever “limited time offer” you’re being sold, it’s probably a phishing scam designed to get you to give up your credit card number or identity info. The lure here is something free or exciting at what appears to be little or no cost to you.

The Romance Scam

This one can happen completely online, over the phone, or in person after contact is established. But the romance scam always starts with someone supposedly looking for love. The scammer often puts a phony ad online or poses as a friend-of-a-friend on social media and contacts you directly. But what starts as the promise of love or partnership, often leads to requests for money or pricey gifts. The scammer will sometimes spin a hardship story, saying they need to borrow money to come visit you or pay their phone bill so they can stay in touch. The lure here is simple — love and acceptance.

Account Suspended Scam

Some phishing emails appear to notify you that your bank temporarily suspended your account due to unusual activity. If you receive an account suspension email from a bank that you haven’t opened an account with, delete it immediately, and don’t look back. Suspended account phishing emails from banks you do business with, however, are harder to spot. Use the methods we listed above to check the email’s integrity, and if all else fails, contact your bank directly instead of opening any links within the email you received.

How to avoid phishing attacks

While you can’t outright stop phishing attacks from making their way to your computer or phone, you can do several things to keep yourself from falling for them. Further, you can do other things that might make it more difficult for scammers to reach you.

  • Pause and think about the message for a minute.

The content and the tone of the message can tell you quite a lot. Threatening messages or ones that play on fear are often phishing attacks, such as angry messages from a so-called tax agent looking to collect back taxes. Other messages will lean heavily on urgency, like a phony overdue payment notice. And during the holidays, watch out for loud, overexcited messages about deep discounts on hard-to-find items. Instead of linking you off to a proper e-commerce site, they might link you to a scam shopping site that does nothing but steal your money and the account info you used to pay them. In all, phishing attacks indeed smell fishy. Slow down and review that message with a critical eye. It might tip you off to a scam.

  • Deal directly with the company or organization in question.

Some phishing attacks can look rather convincing. So much so that you’ll want to follow up on them, like if your bank reports irregular activity on your account or a bill appears to be past due. In these cases, don’t click on the link in the message. Go straight to the website of the business or organization in question and access your account from there. Likewise, if you have questions, you can always reach out to their customer service number or web page.

  • Consider the source.

Some phishing attacks occur in social media messengers. When you get direct messages, consider the source. Consider, would an income tax collector contact you over social media? The answer there is no. For example, in the U.S. the Internal Revenue Service (IRS) makes it clear that they will never contact taxpayers via social media. (Let alone send angry, threatening messages.) In all, legitimate businesses and organizations don’t use social media as a channel for official communications. They’ve accepted ways they will, and will not, contact you. If you have any doubts about a communication you received, contact the business or organization in question directly. Follow up with one of their customer service representatives.

  • Don’t download attachments. And most certainly don’t open them.

Some phishing attacks involve attachments packed with malware, like ransomware, viruses, and keyloggers. If you receive a message with such an attachment, delete it. Even if you receive an email with an attachment from someone you know, follow up with that person. Particularly if you weren’t expecting an attachment from them. Scammers often hijack or spoof email accounts of everyday people to spread malware.

  • Remove your personal info from sketchy data broker sites.

How’d that scammer get your phone number or email address anyway? Chances are, they pulled that info off a data broker site. Data brokers buy, collect, and sell detailed personal info, which they compile from several public and private sources, such as local, state, and federal records, plus third parties like supermarket shopper’s cards and mobile apps that share and sell user data. Moreover, they’ll sell it to anyone who pays for it, including people who’ll use that info for scams. You can help reduce those scam texts and calls by removing your info from those sites. Our Personal Data Cleanup scans some of the riskiest data broker sites and shows you which ones are selling your personal info.

  • Use online protection software.

Online protection software can protect you in several ways. First, it can offer web protection features that can identify malicious links and downloads, which can help prevent clicking them. Further, features like our web protection can steer you away from dangerous websites and block malware and phishing sites if you accidentally click on a malicious link. Additionally, our Scam Protection feature warns you of sketchy links in emails, texts, and messages. And overall, strong virus and malware protection can further block any attacks on your devices. Be sure to protect your smartphones in addition to your computers and laptops as well, particularly given all the sensitive things we do on them, like banking, shopping, and booking rides and travel.

The post How to Recognize a Phishing Email appeared first on McAfee Blog.

What Should I do If My Phone Gets Stolen or Lost?

Before your phone gets lost or stolen, put some basic steps in place.

You’ll want to act quickly, so preparation is everything. With the right measures, you can find it, recover it, or even erase it if needed. These steps can get you set up so you can do exactly that.

Ways to protect your smartphone from loss or theft

Lock your phone.

Locking your phone is one of the most basic smartphone security measures you can take. Trouble is, few of us do it. Our recent global research showed that only 56% of adults said that they protect their smartphone with a password, passcode, or other form of lock.[i] In effect, an unlocked phone is an open book to anyone who finds or steals a phone

Setting up a lock screen is easy. It’s a simple feature found on iOS and Android devices. iPhones and Androids have an auto-lock feature that locks your phone after a certain period of inactivity. Keep this time on the low end, one minute or less, to help prevent unauthorized access.

We suggest using a six-digit PIN or passcode rather than using a gesture to unlock your phone. They’re more complex and secure. Researchers proved as much with a little “shoulder surfing” test. They looked at how well one group of subjects could unlock a phone after observing the way another group of subjects unlocked it.[ii]

Turn on “Find My Phone.”

Another powerful tool you have at your disposal is the Find My Phone feature made possible thanks to GPS technology. The “find my” feature can help you pinpoint your phone if your lost or stolen phone has an active data or Wi-Fi connection and has its GPS location services enabled. Even if the phone gets powered down or loses connection, it can guide you to its last known location.

Setting up this feature is easy. Apple offers a comprehensive web page on how to enable and use their “Find My” feature for phones (and other devices too). Android users can get a step-by-step walkthrough on Google’s Android support page as well.

Back up your stuff in the cloud.

Thanks to cloud storage, you might be able to recover your photos, files, apps, notes, contact info, and more if your phone is lost or stolen. Android owners can learn how to set up cloud backup with Google Drive here, and iPhone users can learn the same for iCloud here.

Write down your phone’s unique ID number.

Here are a couple of acronyms. IMEI (International Mobile Equipment Identity) or MEID (Mobile Equipment Identifier) are two types of unique ID numbers assigned to smartphones. Find yours and write it down. In case of loss or theft, your mobile carrier, police department, or insurance provider might ask for the info to assist in its return or reimbursement for loss.

  • For Android phones, you can find it in Settings → About Phone.
  • On iPhones, you can find it in Settings → General → About.

More ways to protect your smartphone from loss or theft

Beyond digital security measures, plenty of loss and theft prevention falls on you. Treat your phone like the desirable item it is. That’s a big step when it comes to preventing theft.

Keep your phone close.

And by close, we mean on your person. It’s easy to leave your phone on the table at a coffee shop, on a desk in a shared workspace, or on a counter when you’re shopping. Thieves might jump on any of these opportunities for a quick snatch-and-grab. You’re better off with your phone in your pocket or zipped up in a bag that you keep close.

Secure your bags and the devices you carry in them.

Enterprising thieves will find a way. They’ll snatch your bag while you’re not looking. Or they might even slice into it with a knife to get what’s inside, like your phone.

Keep your bag or backpack close. If you’re stopping to grab a bite to eat, sling the handles through a chair leg. If you have a strong metal carabiner, you can use that too. Securing your bag like that can make it much tougher for a thief to walk by and swipe it. For extra security, look into a slash-resistant bag.

If you have a credit card and ID holder attached to the back of your phone, you might want to remove your cards from it. That way, if your phone gets snatched, those important cards won’t get snatched as well.

And if the unfortunate happens, know how to remotely, track, lock or erase your phone

In the event of your phone getting lost or stolen, a combination of device tracking, device locking, and remote erasing can help protect your phone and the data on it.

Different device manufacturers have different ways of going about it. But the result is the same — you can prevent others from using your phone, and even erase it if you’re truly worried that it’s in the wrong hands or gone for good. Apple provides iOS users with a step-by-step guide, and Google offers up a guide for Android users as well.

Apple’s Find My app takes things a step further. Beyond locating a lost phone or wiping it, Find My can also mark the item as lost, notify you if you’ve left it behind, or trigger a sound to help you locate it. (A huge boon in that couch cushion scenario!) Drop by Apple’s page dedicated to the Find My app for more details on what you can do on what devices, along with instructions how.

Take these steps as well if your phone gets lost or stolen

  1. Contact your mobile provider. They can suspend service to your phone if needed.
  2. File a police report. Theft is theft. Report it. It could help get your phone back if it’s found. Also, insurance companies might require a police report number if you file a claim.
  3. Change your passwords. Mail, social media, payment, and other apps might be accessible to anyone who can open your phone. Change the passwords to any important accounts or apps you have on your phone right away.

All is not lost

With preparation and prevention, you can give yourself reassurance if your phone gets lost or stolen. You have plenty of recovery options, in addition to plenty of ways to prevent bad actors from getting their hands on the sensitive info you keep on it.

[i] https://www.mcafee.com/content/dam/consumer/en-us/docs/reports/rp-connected-family-study-2022-global.pdf

[ii] https://arxiv.org/abs/1709.04959

 

The post What Should I do If My Phone Gets Stolen or Lost? appeared first on McAfee Blog.

How Does Jailbreaking Or Rooting Affect My Mobile Device Security?

In today’s interconnected world, our mobile devices serve as essential tools for communication, productivity, and entertainment. However, for some tech-savvy users, the allure of unlocking the full potential of their devices through jailbreaking (for iOS) or rooting (for Android) can be tempting. While these processes offer users greater control and customization over their devices, they also raise significant questions about security implications. 

What is jailbreaking? 

To “jailbreak” means to allow the phone’s owner to gain full access to the root of the operating system and access all the features. Jailbreaking is the process of removing the limitations imposed by Apple and associated carriers on devices running the iOS operating system. Jailbroken phones came into the mainstream when Apple first released their iPhone and it was only on AT&T’s network. Users who wanted to use an iPhone with other carriers were not able to unless they had a jailbroken iPhone. 

What is rooting? 

Similar to jailbreaking, “rooting” is the term for the process of removing the limitations on a mobile or tablet running the Android operating system. By gaining privileged control, often referred to as “root access,” over an Android device’s operating system, users can modify system files, remove pre-installed bloatware, install custom ROMs, and unlock features not accessible on stock devices.  

Why do people want to jailbreak or root?  

Rooting or jailbreaking grants users deeper access to the device’s operating system, allowing for extensive customization of the user interface, system settings, and even hardware functionality. Advanced users can optimize system performance, remove unnecessary bloatware, and tweak settings to improve battery life, speed, and responsiveness. 

Consequences of jailbreaking or rooting 

However, hacking your device potentially opens security holes that may have not been readily apparent or undermines the device’s built-in security measures. Jailbroken and rooted phones are much more susceptible to viruses and malware because users can avoid Apple and Google application vetting processes that help ensure users are downloading virus-free apps. 

In addition to security vulnerabilities, hacking your device may lead to a voided manufacturer’s warranty, leaving you without official support for repairs or replacements. Altering the device’s operating system can also lead to instability, crashes, and performance issues, especially if incompatible software or modifications are installed. 

While rooting or jailbreaking may offer users enticing opportunities for customization and optimization of their mobile devices, the associated risks cannot be overlooked. By circumventing built-in security measures, users expose their devices to potential security vulnerabilities, making them more susceptible to viruses and malware. Ultimately, the decision to root or jailbreak a mobile device should be made with careful consideration of the trade-offs involved, as the security risks often outweigh the benefits. 

When thinking about mobile security risks, consider adding reputable mobile security software to your device to augment the built-in security measures. These security solutions provide real-time scanning and threat detection capabilities, helping to safeguard sensitive data and maintain the integrity of the device’s operating system. 

The post How Does Jailbreaking Or Rooting Affect My Mobile Device Security? appeared first on McAfee Blog.

How to Protect Yourself from Vishing

“Vishing” occurs when criminals cold-call victims and attempt to persuade them to divulge personal information over the phone. These scammers are generally after credit card numbers and personal identifying information, which can then be used to commit financial theft. Vishing can occur both on your landline phone or via your cell phone.

The term is a combination of “voice,” and “phishing,” which is the use of spoofed emails to trick targets into clicking malicious links. Rather than email, vishing generally relies on automated phone calls that instruct targets to provide account numbers. Techniques scammers use to get your phone numbers include:

  • Data Breaches: Scammers often obtain phone numbers from data breaches where personal information is exposed and sold on the dark web.
  • Public Records: Phone numbers can be found in public records, such as court documents, voter registration lists, and property records, which are often accessible online.
  • Social Media: Many people share their contact information on social media profiles or posts, making it easy for scammers to collect phone numbers.
  • Online Surveys and Contests: Scammers create fake online surveys or contests that require participants to enter their phone numbers, which are then harvested for vishing.
  • Dumpster Diving: Physical documents thrown away without shredding, such as old phone bills or bank statements, can provide scammers with phone numbers. Once a visher has the list, he can program the numbers into his system for a more targeted attack.
  • Wardialing: A visher uses an automated system to target specific area codes with a phone call involving local or regional banks or credit unions. When someone answers the phone a generic or targeted recording begins, requesting that the listener enter a bank account, credit, or debit card number and PIN.

Once vishers have phone numbers, they employ various strategies to deceive their targets and obtain valuable personal information:

  • VoIP: Voice over Internet Protocol (VoIP) facilitates vishing by enabling vishers to easily spoof caller IDs, use automated dialing systems, and leverage AI-powered voice manipulation, all while operating from virtually anywhere with an internet connection. This combination of technologies makes it easier for scammers to appear legitimate and efficiently target numerous victims.
  • Caller ID Spoofing: Caller ID spoofing works by manipulating the caller ID information that appears on the recipient’s phone, making it seem as though the call is coming from a trusted or local source. Scammers use specialized software or VoIP services to alter the displayed number, which can mimic the number of a reputable institution, such as a bank or government agency.
  • Social Engineering: In live calls, vishers use social engineering techniques to build trust and manipulate the target into divulging personal information. They might pose as customer service representatives, tech support agents, or officials from financial institutions to convince you to hand over personal information.
  • Voice Manipulation Technology: Advanced AI-powered voice manipulation tools can mimic the voices of known individuals or create convincing synthetic voices, adding credibility to the call.
  • Urgency and Threats: Vishers often create a sense of urgency or fear, claiming immediate action is required to prevent serious consequences, such as account closure, legal action, or financial loss.

To protect yourself from vishing scams, you should:

  • Educate Yourself: Knowledge is the key to defending yourself from vishing. The more you understand it, the better off you’ll be, so read up on vishing incidents. As this crime becomes more sophisticated, you’ll want to stay up to date.
  • Use Call Blocking Tools: Utilize call blocking and caller ID spoofing detection tools offered by your phone service provider or third-party apps to filter out potential scam calls.
  • Be Skeptical of Caller ID: With phone spoofing, caller ID is no longer trustworthy. Since caller ID can be tampered with, don’t let it offer a false sense of security.
  • Do Not Share Personal Information: Never provide personal information, such as Social Security numbers, credit card details, or passwords, to unsolicited callers.
  • End the Call: If you receive a phone call from a person or a recording requesting personal information, hang up. If the call purports to be coming from a trusted organization, call that entity directly to confirm their request.
  • Report Suspicious Activity: Call your bank and report any fraud attempts immediately, noting what was said, what information was requested, and, if possible, the phone number or area code of the caller. Also report any suspicious calls to relevant authorities, such as the Federal Trade Commission (FTC), to help prevent others from falling victim to the same scams.

Staying vigilant and informed is your best defense against vishing scams. By verifying caller identities, being skeptical of unsolicited requests for personal information, and using call-blocking tools, you can significantly reduce your risk of falling victim to these deceptive practices. Additionally, investing in identity theft protection services can provide an extra layer of security. These services monitor your personal information for suspicious activity and offer assistance in recovering from identity theft, giving you peace of mind in an increasingly digital world. Remember, proactive measures and awareness are key to safeguarding your personal information against vishing threats.

The post How to Protect Yourself from Vishing appeared first on McAfee Blog.

How To Prevent Your Emails From Being Hacked

My mother recently turned 80, so of course a large celebration was in order. With 100 plus guests, entertainment, and catering to organise, the best way for me to keep everyone updated (and share tasks) was to use Google Docs. Gee, it worked well. My updates could immediately be seen by everyone, the family could access it from all the devices, and it was free to use! No wonder Google has a monopoly on drive and document sharing.

But here’s the thing – hackers know just how much both individuals and businesses have embraced Google products. So, it makes complete sense that they use reputable companies such as Google to devise phishing emails that are designed to extract our personal information. In fact, the Google Docs phishing scam was widely regarded as one of the most successful personal data extraction scams to date. They know that billions of people worldwide use Google so an invitation to click a link and view a document does not seem like an unreasonable email to receive. But it caused so much grief for so many people.

It’s All About Phishing

Emails designed to trick you into sharing your personal information are a scammer’s bread and butter. This is essentially what phishing is. It is by far the most successful tool they use to get their hands on your personal data and access your email.

‘But why do they want my email logins?’ – I hear you ask. Well, email accounts are what every scammer dreams of – they are a treasure trove of personally identifiable material that they can either steal or exploit. They could also use your email to launch a wide range of malicious activities from spamming and spoofing to spear phishing. Complicated terms, I know but in essence these are different types of phishing strategies. So, you can see why they are keen!!

But successful phishing emails usually share a few criteria which is important to know. Firstly, the email looks like it has been sent from a legitimate company e.g. Microsoft, Amex, or Google. Secondly, the email has a strong ‘call to action’ e.g. ‘your password has been changed, if this is not the case, please click here’. And thirdly, the email does not seem too out of place or random from the potential victim’s perspective.

What To Do To Prevent Your Email Being Hacked?

Despite the fact that scammers are savvy tricksters, there are steps you can take to maximise the chances your email remains locked away from their prying eyes. Here’s what I suggest:

  1. Don’t Fall Victim to a Phishing Scam

Never respond to an unexpected email or website that asks you for personal information or your login details no matter how professional it looks. If you have any doubts, always contact the company directly to verify.

  1. Protect Yourself!

Make sure you have super-duper internet security software that includes all the bells and whistles. Not only does internet security software McAfee+ include protection for daily browsing but it also has a password manager, a VPN, and a social privacy manager that will lock down your privacy settings on your social media accounts. A complete no-brainer!

  1. Say No to Public Wi-Fi and Public Computers

Avoid using public Wi-Fi to log into your email from public places. It takes very little effort for a hacker to position themselves between you and the connection point. So, it’s entirely possible for them to be in receipt of all your private information and logins which clearly you don’t want. If you really need to use it, invest in a Virtual Private Network (VPN) which will ensure everything you share via Wi-Fi will be encrypted. Your McAfee+ subscription includes a VPN.

Public computers should also be avoided even just to ‘check your email’. Not only is there a greater chance of spyware on untrusted computers but some of them sport key-logging programs which can both monitor and record the keys you strike on the keyboard – a great way of finding out your password!

  1. Passwords, Passwords, Passwords

Ensuring each of your online accounts has its own unique, strong, and complex password is one of the best ways of keeping hackers out of your life. I always suggest at least 10-12 characters with a combination of upper and lower case letters, symbols, and numbers. A crazy nonsensical sentence is a great option here but better still is a password manager that will remember and generate passwords that no human could! A password manager is also part of your McAfee+ online security pack.

What To Do If Your Email Is Hacked?

Even if you have taken all the necessary steps to protect your email from hackers, there is the chance that your email logins may be leaked in a data breach. A data breach happens when a company’s data is accessed by scammers and customers’ personal information is stolen. You may remember the Optus, Medibank and Latitude hacks of 2022/23?

If you have had your personal information stolen, please be assured that there are steps you can take to remedy this. The key is to act fast. Check out my recent blog post here for everything you need to know.

So, next time you’re organising a big gathering don’t hesitate to use Google Docs to plan or Microsoft Teams to host your planning meetings. While the thought of being hacked might make you want to withdraw, please don’t. Instead, cultivate a questioning mindset in both yourself and your kids, and always have a healthy amount of suspicion when going about your online life. You’ve got this!!

Till next time,
Stay safe!
Alex

The post How To Prevent Your Emails From Being Hacked appeared first on McAfee Blog.

Report: The Dark Side of Phishing Protection

The transition to the cloud, poor password hygiene and the evolution in webpage technologies have all enabled the rise in phishing attacks. But despite sincere efforts by security stakeholders to mitigate them - through email protection, firewall rules and employee education - phishing attacks are still a very risky attack vector. A new report by LayerX explores the state of

What to Do If Your Email Is Hacked

I think I could count on one hand the people I know who have NOT had their email hacked. Maybe they found a four-leaf clover when they were kids! Email hacking is one of the very unfortunate downsides of living in our connected, digital world. And it usually occurs as a result of a data breach – a situation that even the savviest tech experts find themselves in.

What is a data breach?

In simple terms, a data breach happens when personal information is accessed, disclosed without permission, or lost. Companies, organisations, and government departments of any size can be affected. Data stolen can include customer login details (email addresses and passwords), credit card numbers, identifying IDs of customers e.g. driver’s license numbers and/or passport numbers, confidential customer information, company strategy, or even matters of national security.

Data breaches have made headlines, particularly over the last few years. When the Optus and Medibank data breaches hit the news in 2022 affecting almost 10 million Aussies apiece, we were all shaken. But then when Aussie finance company Latitude was affected in 2023 with a whopping 14 million people from both Australia and New Zealand, it almost felt inevitable that by now, most of us would have been impacted.

The reality is that data breaches have been happening for years. In fact, the largest data breach in Australian history happened in 2019 to the online design site Canva which affected 139 million users globally. In short, it can happen to anyone, and the chances are you may have already been affected.

Your email is more valuable than you think

The sole objective of a hacker is to get their hands on your data. Any information that you share in your email account can be very valuable to them. Why do they want your data, you ask? It’s simple really – so they can cash in!

Some will keep the juicy stuff for themselves – passwords or logins to government departments or large companies they may want to ’target’ with the aim of extracting valuable data and/or funds. The more sophisticated ones will sell your details including name, telephone, email address, and credit card details to cash in on the dark web. They often do this in batches. Some experts believe they can get as much as AU$250 for a full set of details including credit cards. So, you can see why they’d be interested in you.

The other reason why hackers will be interested in your email address and password is that many of us re-use our login details across our other online accounts. Once they’ve got their hands on your email credentials, they may be able to access your online banking and investment accounts, if you use the same credentials everywhere. So, you can see why I harp on about using a unique password for every online account!

How big is the problem?

There is a plethora of statistics on just how big this issue is – all of them concerning. According to the Australian Institute of Criminology, of all the country’s cybercrime reports in 2024, about 21.9% involved identity theft and misuse. The Australian Bureau of Statistics adds that the identity theft victimisation rate has steadily increased from 0.8% to 1.2% from 2021 to 2024, respectively.

Meanwhile, The Australian Government revealed that at least one cybercrime is reported every 6 minutes, with business email compromise alone costing the national economy up to $84 million in losses. Regardless of which statistic you choose to focus on, we have a big issue on our hands.

How does an email account get hacked?

Hackers use a range of techniques—some highly sophisticated, others deceptively simple—to gain access. It is important to know how these attacks happen so you can stay ahead and prevent them.

  • Phishing scams: These are deceptive emails that trick you into entering your login details on a fake website that looks legitimate.
  • Data breaches: If a website where you used your email and password gets breached, criminals can use those leaked credentials to try and access your email account.
  • Weak or reused passwords: Using simple, easy-to-guess passwords or the same password across multiple sites makes it easy for hackers to gain access.
  • Malware: Malicious software like keyloggers can be installed on your computer without your knowledge, capturing everything you type, including passwords.
  • Unsecure Wi-Fi networks: Using public Wi-Fi without a VPN can expose your data to criminals monitoring the network.

From email hack to identity theft

Yes, absolutely. An email account is often the central hub of your digital life. Once a cybercriminal controls it, they can initiate password resets for your other online accounts, including banking, shopping, and social media. They can intercept sensitive information sent to you, such as financial statements or medical records.

With enough information gathered from your emails, they can commit identity theft, apply for credit in your name, or access other sensitive services. If you suspect your email was hacked, it’s crucial to monitor your financial statements and consider placing a fraud alert with credit bureaus.

Signs that your email has been hacked

  • You can no longer log in. The most obvious sign of an email hack is when your password suddenly stops working. Cybercriminals often change the password immediately to lock you out.
  • Friends receive strange messages from you. If your contacts report receiving spam or phishing emails from your address that you didn’t send, it’s a major red flag that someone else has control of your account.
  • Unusual activity in your folders. Check your “Sent” folder for messages you don’t recognize. Hackers might also set up forwarding rules to send copies of your incoming emails to their own address, so check your settings for any unfamiliar forwarding addresses.
  • Password reset emails you didn’t request. Receiving unexpected password reset emails for other services (like your bank or social media) is a sign that a hacker is using your email to try and take over your other online accounts.
  • Security alerts from your provider. Pay attention to notifications about new sign-ins from unfamiliar devices, locations, or IP addresses. These are often the first warnings that your account has been compromised.

Steps to email recovery

If you find yourself a victim of email hacking, these are a few very important steps you need to take. Fast.

Change your password

Using a separate, clean device, this is the very first thing you must do to ensure the hacker can’t get back into your account. It is essential that your new password is complex and totally unrelated to previous passwords. Always use random words and characters, a passphrase with a variety of upper and lower cases, and throw in some symbols and numbers.

I really like the idea of a crazy, nonsensical sentence – easier to remember and harder to crack! But, better still, get yourself a password manager that will create a password that no human would be capable of creating. If you find the hacker has locked you out of your account by changing your password, you will need to reset the password by clicking on the ‘Forgot My Password’ link.

Update other accounts that use the same password

This is time-consuming, but essential. Ensure you change any other accounts that use the same username and password as your compromised email. Hackers love the fact that many people use the same logins for multiple accounts, so it is guaranteed they will try your info in other email applications and sites such as PayPal, Amazon, Netflix – you name it!

Once the dust has settled, review your password strategy for all your online accounts. A best practice is to ensure every online account has its own unique and complex password.

Sign out of all devices

Most email services have a security feature that lets you remotely log out of all active sessions. Once you’ve changed your password, signing out from your email account also signs out the hacker and forces them to log-in with the new password, which fortunately they do not know. These, combined with two- or multi-factor authentication, will help you to regain control of your account and prevent further compromise.

Inform your email contacts

A big part of the hacker’s strategy is to get their claws into your address book to hook others as well. Send a message to all your email contacts as soon as possible so they know to avoid opening any emails—most likely loaded with malware—that have come from you.

Commit to multi-factor authentication

Two-factor or multi-factor authentication may seem like an additional, inconvenient step to your login, but it also adds another layer of protection. Enabling this means you will need a special one-time-use code to log in, aside from your password. This is sent to your mobile phone or generated via an authenticator app. So worthwhile!

Check your email settings

It is common for hackers to modify your email settings so that a copy of every email you receive is automatically forwarded to them. Not only can they monitor your logins to other sites; they can also keep a watchful eye on any particularly juicy personal information. So, check your mail forwarding settings to ensure no unexpected email addresses have been added.

Also, ensure your ‘reply to’ email address is actually yours. Hackers have been known to create an email address that looks similar to yours, so that when someone replies, it will go straight to their account, not yours.

Don’t forget to check your email signature to ensure nothing spammy has been added, as well as your recovery phone number and alternate email address. Hackers also change these to maintain control. Update them to your own secure details.

Scan your computer for malware and viruses

Regularly scanning your devices for unwanted invaders is essential. If you find anything, please ensure it is addressed, and then change your email password again. If you don’t have antivirus software, please invest in it.

Comprehensive security software will provide you with a digital shield for your online life, protecting all your devices – including your smartphone – from viruses and malware. Some services also include a password manager to help you generate and store unique passwords for all your accounts.

Consider creating a new email address

If you have been hacked several times and your email provider isn’t mitigating the amount of spam you are receiving, consider starting afresh. Do not, however, delete your old email address because email providers are known to recycle old email addresses. This means a hacker could spam every site they can find with a ‘forgot my password’ request and try to impersonate you and steal your identity.

Your email is an important part of your online identity so being vigilant and addressing any fallout from hacking is essential for your digital reputation. Even though it may feel that getting hacked is inevitable, you can definitely reduce your risk by installing some good-quality security software on all your devices.

Trusted and reliable comprehensive security software will alert you when visiting risky websites, warn you when a download looks dodgy, and block annoying and dangerous emails with anti-spam technology. It makes sense really – if you don’t receive the dodgy phishing email – you can’t click on it. Smart!

Finally, don’t forget that hackers love social media – particularly those of us who overshare on it. So, before you post details of your adorable new kitten, remember it may just provide the perfect clue for a hacker trying to guess your email password!

Report the incident

Reporting an email hack is a crucial step to create a necessary paper trail for disputes with banks or credit agencies. When reporting, gather evidence such as screenshots of suspicious activity, unrecognized login locations and times, and any phishing emails you received. This information can be vital for the investigation.

  • Your email provider: Use their official support or recovery channels immediately. They can help you investigate and regain control of your account. Do not use links from suspicious emails claiming to be from support.
  • Financial institutions: If you’ve disclosed sensitive financial information or use the email for banking, contact your bank and credit card companies immediately. Alert them to potential fraud and monitor your statements.
  • Friends, family, and contacts: Send a message to your contacts warning them that your account was compromised. Advise them not to open suspicious messages or click on links sent from your address during that time.
  • Your employer: If it’s a work email, or if your personal email is used for work purposes, notify your IT department immediately. They need to take steps to protect company data and systems.
  • Relevant authorities: For financial loss or identity theft, you can report the incident to authorities like the FBI’s Internet Crime Complaint Center or Action Fraud in the UK. This creates an official record and aids in wider law enforcement efforts.

Check if online accounts linked to your email were compromised

  • Prioritize critical accounts: Immediately check your online banking, financial, and government-related accounts. Review recent activity for any unauthorized transactions or changes.
  • Review social media and shopping sites: Check your social media for posts or messages you didn’t send. Review your online shopping accounts like Amazon for any purchases or address changes you don’t recognize.
  • Enable alerts: Turn on login and transaction alerts for your sensitive accounts. This will give you real-time notifications of any suspicious activity in the future.

Should you delete your hacked email account?

Generally, no. Deleting the account can cause more problems than it solves. Many online services are linked to that email, and deleting it means you lose the ability to receive password reset links and security notifications for those accounts.

More importantly, some email providers recycle deleted addresses, meaning a hacker could potentially re-register your old email address and use it to impersonate you and take over your linked accounts.

The better course of action is to regain control, thoroughly secure the account with a new password and multi-factor authentication, and clean up any damage. Only consider migrating to a new email address after you have fully secured the old one.

Future-proof your email after reclaiming control

  • Run a full security scan: Before doing anything else, run a comprehensive scan with a trusted antivirus program on all your devices to ensure no malware or keyloggers remain.
  • Double-check security settings: Confirm that your recovery email and phone number are correct and that multi-factor authentication is enabled, preferably using an authenticator app rather than SMS.
  • Review account permissions: Check which third-party apps and websites have access to your email account. Revoke access for any service you don’t recognize or no longer use.
  • Set periodic reminders: Make it a habit to review your account’s security logs and settings every few months to catch any potential issues early.
  • Learn to spot phishing: Be skeptical of unsolicited emails asking for personal information or creating a sense of urgency. Check the sender’s address and hover over links before clicking.
  • Keep software updated:Regularly update your operating system, web browser, and security software to protect against the latest vulnerabilities.
  • Secure your devices: Use comprehensive security software like McAfee+ on all your devices—computers, tablets, and smartphones—to protect against malware, viruses, and risky websites.

Provider-specific email recovery

Each email provider has a specific, structured process for account recovery. It is vital to only use the official recovery pages provided by the service and be wary of scam websites or third-party services that claim they can recover your account for a fee. Below are the official steps of the major providers that you can follow.

Gmail

  1. Go to Google’s official Account Recovery page.
  2. Enter your email address and follow the on-screen prompts. You will be asked questions to confirm your identity, such as previous passwords or details from your recovery phone number or email.
  3. Once you regain access, you will be prompted to create a new password.
  4. Immediately visit the Google Security Checkup to review recent activity, remove unfamiliar devices, check third-party app access, and enable 2-step verification.

Yahoo email

  1. Navigate to the Yahoo Sign-in Helper page.
  2. Enter your email address or recovery phone number and click “Continue.”
  3. Follow the instructions to receive a verification code or account key to prove your identity.
  4. Once verified, create a new, strong password.
  5. After regaining access, go to your Account Security page to review recent activity, check recovery information, and turn on 2-step verification.

Outlook or Hotmail

  1. Go to the official Microsoft account recovery page.
  2. You’ll need to provide your email, phone, or Skype name, and verify your identity using the security information linked to your account.
  3. If you cannot access your recovery methods, you will be directed to an account recovery form where you must provide as much information as possible to prove ownership.
  4. After resetting your password, visit your Microsoft account security dashboard to review sign-in activity, check connected devices, and enable two-step verification.

Final thoughts

Your email account is the master key to your digital kingdom, and protecting it is more critical than ever since many of your other accounts are connected with your email. Realizing “my email has been hacked” is a stressful experience, but taking swift and correct action can significantly limit the damage.

By following the recovery steps and adopting strong, ongoing security habits like using a password manager and enabling multi-factor authentication, you can turn a potential crisis into a lesson in digital resilience. Stay vigilant, stay proactive, and keep your digital front door securely locked.

To add another wall of defense, consider investing in a trusted and reliable comprehensive security software like McAfee+. Our solution will help you dodge hacking attempts by alerting you when visiting risky websites, or downloading questionable apps, and blocking malicious emails with anti-spam technology.

The post What to Do If Your Email Is Hacked appeared first on McAfee Blog.

Grandoreiro Banking Trojan Resurfaces, Targeting Over 1,500 Banks Worldwide

The threat actors behind the Windows-based Grandoreiro banking trojan have returned in a global campaign since March 2024 following a law enforcement takedown in January. The large-scale phishing attacks, likely facilitated by other cybercriminals via a malware-as-a-service (MaaS) model, target over 1,500 banks across the world, spanning more than 60 countries in Central and South

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How to Steer Clear of Tax Season Scams

It’s that time of year again – tax season! Whether you’ve already filed in the hopes of an early refund or have yet to start the process, one thing is for sure: cybercriminals will certainly use tax season as a means to get victims to give up their personal and financial information. This time of year is advantageous for malicious actors since the IRS and tax preparers are some of the few people who actually need your personal data. As a result, consumers are targeted with various scams impersonating trusted sources like the IRS or DIY tax software companies. Fortunately, every year the IRS outlines the most prevalent tax scams, such as voice phishing, email phishing, and fake tax software scams. Let’s explore the details of these threats.

So, how do cybercriminals use voice phishing to impersonate the IRS? Voice phishing, a form of criminal phone fraud, uses social engineering tactics to gain access to victims’ personal and financial information. For tax scams, criminals will make unsolicited calls posing as the IRS and leave voicemails requesting an immediate callback. The crooks will then demand that the victim pay a phony tax bill in the form of a wire transfer, prepaid debit card or gift card. In one case outlined by Forbes, victims received emails in their inbox that allegedly contained voicemails from the IRS. The emails didn’t actually contain any voicemails but instead directed victims to a suspicious SharePoint URL. Last year, a number of SharePoint phishing scams occurred as an attempt to steal Office 365 credentials, so it’s not surprising that cybercriminals are using this technique to access taxpayers’ personal data now as well.

In addition to voice phishing schemes, malicious actors are also using email to try and get consumers to give up their personal and financial information. This year alone, almost 400 IRS phishing URLs have been reported. In a typical email phishing scheme, scammers try to obtain personal tax information like usernames and passwords by using spoofed email addresses and stolen logos. In many cases, the emails contain suspicious hyperlinks that redirect users to a fake site or PDF attachments that may download malware or viruses. If a victim clicks on these malicious links or attachments, they can seriously endanger their tax data by giving identity thieves the opportunity to steal their refund. What’s more, cybercriminals are also using subject lines like “IRS Important Notice” and “IRS Taxpayer Notice” and demanding payment or threatening to seize the victim’s tax refund.

Cybercriminals are even going so far as to impersonate trusted brands like TurboTax for their scams. In this case, DIY tax preparers who search for TurboTax software on Google are shown ads for pirated versions of TurboTax. The victims will pay a fee for the software via PayPal, only to have their computer infected with malware after downloading the software. You may be wondering, how do victims happen upon this malicious software through a simple Google search? Unfortunately, scammers have been paying to have their spoofed sites show up in search results, increasing the chances that an innocent taxpayer will fall victim to their scheme.

Money is a prime motivator for many consumers, and malicious actors are fully prepared to exploit this. Many people are concerned about how much they might owe or are predicting how much they’ll get back on their tax refund, and scammers play to both of these emotions. So, as hundreds of taxpayers are waiting for a potential tax return, it’s important that they navigate tax season wisely. Check out the following tips to avoid being spoofed by cybercriminals and identity thieves:

File before cybercriminals do it for you. The easiest defense you can take against tax season schemes is to get your hands on your W-2 and file as soon as possible. The more prompt you are to file, the less likely your data will be raked in by a cybercriminal.

Keep an eye on your credit and your identity. Keeping tabs on your credit report and knowing if your personal information has been compromised in some way can help prevent tax fraud. Together, they can let you know if someone has stolen your identity or if you have personal info on the dark web that could lead to identity theft.

  • Our credit monitoring service can keep an eye on changes to your credit score, report, and accounts with timely notifications and guidance so you can take action to tackle identity theft.
  • Our identity monitoring service checks the dark web for your personal info, including email, government IDs, credit card and bank account info, and more—then provides alerts if your data is found on the dark web, an average of 10 months ahead of similar services.​
  • Beware of phishing attempts. It’s clear that phishing is the primary tactic crooks are leveraging this tax season, so it’s crucial you stay vigilant around your inbox. This means if any unfamiliar or remotely suspicious emails come through requesting tax data, double-check their legitimacy with a manager or the security department before you respond. Remember: the IRS will not initiate contact with taxpayers by email, text messages, or social media channels to request personal or financial info. So someone contacts you that way, ignore the message.

Watch out for spoofed websites. Scammers have extremely sophisticated tools that help disguise phony web addresses for DIY tax software, such as stolen company logos and site designs. To avoid falling for this, go directly to the source. Type the address of a website directly into the address bar of your browser instead of following a link from an email or internet search. If you receive any suspicious links in your email, investigating the domain is usually a good way to tell if the source is legitimate or not.

Protect yourself from scam messages. Scammers also send links to scam sites via texts, social media messages, and email. Text Scam Detector can help you spot if the message you got is a fake. It uses AI technology that automatically detects links to scam URLs. If you accidentally click, don’t worry, it can block risky sites if you do.

Clean up your personal info online. Crooks and scammers have to find you before they can contact you. After all, they need to get your phone number or email from somewhere. Sometimes, that’s from “people finder” and online data brokers that gather and sell personal info to any buyer. Including crooks. McAfee Personal Data Cleanup can remove your personal info from the data broker sites scammers use to contact their victims.

Consider an identity theft protection solution. If for some reason your personal data does become compromised, be sure to use an identity theft solution such as McAfee Identity Theft Protection, which allows users to take a proactive approach to protect their identities with personal and financial monitoring and recovery tools to help keep their identities personal and secured.

The post How to Steer Clear of Tax Season Scams appeared first on McAfee Blog.

Darcula Phishing Network Leveraging RCS and iMessage to Evade Detection

A sophisticated phishing-as-a-service (PhaaS) platform called Darcula has set its sights on organizations in over 100 countries by leveraging a massive network of more than 20,000 counterfeit domains to help cyber criminals launch attacks at scale. "Using iMessage and RCS rather than SMS to send text messages has the side effect of bypassing SMS firewalls, which is being used to great

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The Iran-affiliated threat actor tracked as MuddyWater (aka Mango Sandstorm or TA450) has been linked to a new phishing campaign in March 2024 that aims to deliver a legitimate Remote Monitoring and Management (RMM) solution called Atera. The activity, which took place from March 7 through the week of March 11, targeted Israeli entities spanning global manufacturing, technology, and

New StrelaStealer Phishing Attacks Hit Over 100 Organizations in E.U. and U.S.

Cybersecurity researchers have detected a new wave of phishing attacks that aim to deliver an ever-evolving information stealer referred to as StrelaStealer. The campaigns impact more than 100 organizations in the E.U. and the U.S., Palo Alto Networks Unit 42 researchers said in a new report published today. "These campaigns come in the form of spam emails with attachments that eventually

Hackers Exploiting Popular Document Publishing Sites for Phishing Attacks

Threat actors are leveraging digital document publishing (DDP) sites hosted on platforms like FlipSnack, Issuu, Marq, Publuu, RelayTo, and Simplebooklet for carrying out phishing, credential harvesting, and session token theft, once again underscoring how threat actors are repurposing legitimate services for malicious ends. "Hosting phishing lures on DDP sites increases the likelihood

New Phishing Attack Uses Clever Microsoft Office Trick to Deploy NetSupport RAT

A new phishing campaign is targeting U.S. organizations with the intent to deploy a remote access trojan called NetSupport RAT. Israeli cybersecurity company Perception Point is tracking the activity under the moniker Operation PhantomBlu. "The PhantomBlu operation introduces a nuanced exploitation method, diverging from NetSupport RAT’s typical delivery mechanism by leveraging OLE (Object

Alert: Cybercriminals Deploying VCURMS and STRRAT Trojans via AWS and GitHub

A new phishing campaign has been observed delivering remote access trojans (RAT) such as VCURMS and STRRAT by means of a malicious Java-based downloader. “The attackers stored malware on public services like Amazon Web Services (AWS) and GitHub, employing a commercial protector to avoid detection of the malware,” Fortinet FortiGuard Labs researcher Yurren Wan said. An unusual aspect of the

Warning: Thread Hijacking Attack Targets IT Networks, Stealing NTLM Hashes

The threat actor known as TA577 has been observed using ZIP archive attachments in phishing emails with an aim to steal NT LAN Manager (NTLM) hashes. The new attack chain “can be used for sensitive information gathering purposes and to enable follow-on activity,” enterprise security firm Proofpoint said in a Monday report. At least two campaigns taking advantage of this

New Phishing Kit Leverages SMS, Voice Calls to Target Cryptocurrency Users

A novel phishing kit has been observed impersonating the login pages of well-known cryptocurrency services as part of an attack cluster codenamed CryptoChameleon that’s designed to primarily target mobile devices. “This kit enables attackers to build carbon copies of single sign-on (SSO) pages, then use a combination of email, SMS, and voice phishing to trick the target into sharing

8,000+ Domains of Trusted Brands Hijacked for Massive Spam Operation

More than 8,000 domains and 13,000 subdomains belonging to legitimate brands and institutions have been hijacked as part of a sophisticated distribution architecture for spam proliferation and click monetization. Guardio Labs is tracking the coordinated malicious activity, which has been ongoing since at least September 2022, under the name SubdoMailing. The emails range from "counterfeit

Russian Hackers Target Ukraine with Disinformation and Credential-Harvesting Attacks

Cybersecurity researchers have unearthed a new influence operation targeting Ukraine that leverages spam emails to propagate war-related disinformation. The activity has been linked to Russia-aligned threat actors by Slovak cybersecurity company ESET, which also identified a spear-phishing campaign aimed at a Ukrainian defense company in October 2023 and a European Union agency in November 2023

Alert: CISA Warns of Active 'Roundcube' Email Attacks - Patch Now

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) on Monday added a medium-severity security flaw impacting Roundcube email software to its Known Exploited Vulnerabilities (KEV) catalog, based on evidence of active exploitation. The issue, tracked as CVE-2023-43770 (CVSS score: 6.1), relates to a cross-site scripting (XSS) flaw that stems from the handling of

Researchers Uncover How Outlook Vulnerability Could Leak Your NTLM Passwords

A now-patched security flaw in Microsoft Outlook could be exploited by threat actors to access NT LAN Manager (NTLM) v2 hashed passwords when opening a specially crafted file. The issue, tracked as CVE-2023-35636 (CVSS score: 6.5), was addressed by the tech giant as part of its Patch Tuesday updates for December 2023. "In an email attack scenario, an attacker could exploit the
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