Chinese Innovations Spawn Wave of Toll Phishing Via SMS

Residents across the United States are being inundated with text messages purporting to come from toll road operators like E-ZPass, warning that recipients face fines if a delinquent toll fee remains unpaid. Researchers say the surge in SMS spam coincides with new features added to a popular commercial phishing kit sold in China that makes it simple to set up convincing lures spoofing toll road operators in multiple U.S. states.

Last week, the Massachusetts Department of Transportation (MassDOT) warned residents to be on the lookout for a new SMS phishing or “smishing” scam targeting users of EZDriveMA, MassDOT’s all electronic tolling program. Those who fall for the scam are asked to provide payment card data, and eventually will be asked to supply a one-time password sent via SMS or a mobile authentication app.

Reports of similar SMS phishing attacks against customers of other U.S. state-run toll facilities surfaced around the same time as the MassDOT alert. People in Florida reported receiving SMS phishing that spoofed Sunpass, Florida’s prepaid toll program.

In Texas, residents said they received text messages about unpaid tolls with the North Texas Toll Authority. Similar reports came from readers in California, Colorado, Connecticut, Minnesota, and Washington. This is by no means a comprehensive list.

In each case, the emergence of these SMS phishing attacks coincided with the release of new phishing kit capabilities that closely mimic these toll operator websites as they appear on mobile devices. Notably, none of the phishing pages will even load unless the website detects that the visitor is coming from a mobile device.

Ford Merrill works in security research at SecAlliance, a CSIS Security Group company. Merrill said the volume of SMS phishing attacks spoofing toll road operators skyrocketed after the New Year, when at least one Chinese cybercriminal group known for selling sophisticated SMS phishing kits began offering new phishing pages designed to spoof toll operators in various U.S. states.

According to Merrill, multiple China-based cybercriminals are selling distinct SMS-based phishing kits that each have hundreds or thousands of customers. The ultimate goal of these kits, he said, is to phish enough information from victims that their payment cards can be added to mobile wallets and used to buy goods at physical stores, online, or to launder money through shell companies.

Merrill said the different purveyors of these SMS phishing tools traditionally have impersonated shipping companies, customs authorities, and even governments with tax refund lures and visa or immigration renewal scams targeting people who may be living abroad or new to a country.

“What we’re seeing with these tolls scams is just a continuation of the Chinese smishing groups rotating from package redelivery schemes to toll road scams,” Merrill said. “Every one of us by now is sick and tired of receiving these package smishing attacks, so now it’s a new twist on an existing scam.”

In October 2023, KrebsOnSecurity wrote about a massive uptick in SMS phishing scams targeting U.S. Postal Service customers. That story revealed the surge was tied to innovations introduced by “Chenlun,” a mainland China-based proprietor of a popular phishing kit and service. At the time, Chenlun had just introduced new phishing pages made to impersonate postal services in the United States and at least a dozen other countries.

SMS phishing kits are hardly new, but Merrill said Chinese smishing groups recently have introduced innovations in deliverability, by more seamlessly integrating their spam messages with Apple’s iMessage technology, and with RCS, the equivalent “rich text” messaging capability built into Android devices.

“While traditional smishing kits relied heavily on SMS for delivery, nowadays the actors make heavy use of iMessage and RCS because telecom operators can’t filter them and they likely have a higher success rate with these delivery channels,” he said.

It remains unclear how the phishers have selected their targets, or from where their data may be sourced. A notice from MassDOT cautions that “the targeted phone numbers seem to be chosen at random and are not uniquely associated with an account or usage of toll roads.”

Indeed, one reader shared on Mastodon yesterday that they’d received one of these SMS phishing attacks spoofing a local toll operator, when they didn’t even own a vehicle.

Targeted or not, these phishing websites are dangerous because they are operated dynamically in real-time by criminals. If you receive one of these messages, just ignore it or delete it, but please do not visit the phishing site. The FBI asks that before you bin the missives, consider filing a complaint with the agency’s Internet Crime Complaint Center (IC3), including the phone number where the text originated, and the website listed within the text.

Alert: Chinese-Speaking Hackers Pose as UAE Authority in Latest Smishing Wave

The Chinese-speaking threat actors behind Smishing Triad have been observed masquerading as the United Arab Emirates Federal Authority for Identity and Citizenship to send malicious SMS messages with the ultimate goal of gathering sensitive information from residents and foreigners in the country. "These criminals send malicious links to their victims' mobile devices through SMS or

SMS Phishers Harvested Phone Numbers, Shipment Data from UPS Tracking Tool

The United Parcel Service (UPS) says fraudsters have been harvesting phone numbers and other information from its online shipment tracking tool in Canada to send highly targeted SMS phishing (a.k.a. “smishing”) messages that spoofed UPS and other top brands. The missives addressed recipients by name, included details about recent orders, and warned that those orders wouldn’t be shipped unless the customer paid an added delivery fee.

In a snail mail letter sent this month to Canadian customers, UPS Canada Ltd. said it is aware that some package recipients have received fraudulent text messages demanding payment before a package can be delivered, and that it has been working with partners in its delivery chain to try to understand how the fraud was occurring.

“During that review, UPS discovered a method by which a person who searched for a particular package or misused a package look-up tool could obtain more information about the delivery, potentially including a recipient’s phone number,” the letter reads. “Because this information could be misused by third parties, including potentially in a smishing scheme, UPS has taken steps to limit access to that information.”

The written notice goes on to say UPS believes the data exposure “affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023.”

As early as April 2022, KrebsOnSecurity began receiving tips from Canadian readers who were puzzling over why they’d just received one of these SMS phishing messages that referenced information from a recent order they’d legitimately placed at an online retailer.

In March, 2023, a reader named Dylan from British Columbia wrote in to say he’d received one of these shipping fee scam messages not long after placing an order to buy gobs of building blocks directly from Lego.com. The message included his full name, phone number, and postal code, and urged him to click a link to mydeliveryfee-ups[.]info and pay a $1.55 delivery fee that was supposedly required to deliver his Legos.

“From searching the text of this phishing message, I can see that a lot of people have experienced this scam, which is more convincing because of the information the phishing text contains,” Dylan wrote. “It seems likely to me that UPS is leaking information somehow about upcoming deliveries.”

Josh is a reader who works for a company that ships products to Canada, and in early January 2023 he inquired whether there was any information about a breach at UPS Canada.

“We’ve seen many of our customers targeted with a fraudulent UPS text message scheme after placing an order,” Josh said. “A link is provided (often only after the customer responds to the text) which takes you to a captcha page, followed by a fraudulent payment collection page.”

Pivoting on the domain in the smishing message sent to Dylan shows the phishing domain shared an Internet host in Russia [91.215.85-166] with nearly two dozen other smishing related domains, including upsdelivery[.]info, legodelivery[.]info, adidascanadaltd[.]com, crocscanadafee[.]info, refw0234apple[.]info, vista-printcanada[.]info and telus-ca[.]info.

The inclusion of big-name brands in the domains of these UPS smishing campaigns suggests the perpetrators had the ability to focus their lookups on UPS customers who had recently ordered items from specific companies.

Attempts to visit these domains with a web browser failed, but loading them in a mobile device (or in my case, emulating a mobile device using a virtual machine and Developer Tools in Firefox) revealed the first stage of this smishing attack. As Josh mentioned, what first popped up was a CAPTCHA; after the visitor solved the CAPTCHA, they were taken through several more pages that requested the user’s full name, date of birth, credit card number, address, email and phone number.

In April 2022, KrebsOnSecurity heard from Alex, the CEO of a technology company in Canada who asked to leave his last name out of this story. Alex reached out when he began receiving the smishing messages almost immediately after ordering two sets of Airpods directly from Apple’s website.

What puzzled Alex most was that he’d instructed Apple to send the Airpods as a gift to two different people, and less than 24 hours later the phone number he uses for his Apple account received two of the phishing messages, both of which contained salutations that included the names of the people for whom he’d bought Airpods.

“I’d put the recipient as different people on my team, but because it was my phone number on both orders I was the one getting the texts,” Alex explained. “That same day, I got text messages referring to me as two different people, neither of whom were me.”

Alex said he believes UPS Canada either doesn’t fully understand what happened yet, or it is being coy about what it knows. He said the wording of UPS’s response misleadingly suggests the smishing attacks were somehow the result of hackers randomly looking up package information via the company’s tracking website.

Alex said it’s likely that whoever is responsible figured out how to query the UPS Canada website for only pending orders from specific brands, perhaps by exploiting some type of application programming interface (API) that UPS Canada makes or made available to its biggest retail partners.

“It wasn’t like I put the order through [on Apple.ca] and some days or weeks later I got a targeted smishing attack,” he said. “It was more or less the same day. And it was as if [the phishers] were being notified the order existed.”

The letter to UPS Canada customers does not mention whether any other customers in North America were affected, and it remains unclear whether any UPS customers outside of Canada may have been targeted.

In a statement provided to KrebsOnSecurity, Sandy Springs, Ga. based UPS [NYSE:UPS] said the company has been working with partners in the delivery chain to understand how that fraud was being perpetrated, as well as with law enforcement and third-party experts to identify the cause of this scheme and to put a stop to it.

“Law enforcement has indicated that there has been an increase in smishing impacting a number of shippers and many different industries,” reads an email from Brian Hughes, director of financial and strategy communications at UPS.

“Out of an abundance of caution, UPS is sending privacy incident notification letters to individuals in Canada whose information may have been impacted,” Hughes said. “We encourage our customers and general consumers to learn about the ways they can stay protected against attempts like this by visiting the UPS Fight Fraud website.”