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A clever malware deployment scheme first spotted in targeted attacks last year has now gone mainstream. In this scam, dubbed “ClickFix,” the visitor to a hacked or malicious website is asked to distinguish themselves from bots by pressing a combination of keyboard keys that causes Microsoft Windows to download password-stealing malware.
ClickFix attacks mimic the “Verify You are a Human” tests that many websites use to separate real visitors from content-scraping bots. This particular scam usually starts with a website popup that looks something like this:
This malware attack pretends to be a CAPTCHA intended to separate humans from bots.
Clicking the “I’m not a robot” button generates a pop-up message asking the user to take three sequential steps to prove their humanity.
Executing this series of keypresses prompts Windows to download password-stealing malware.
Step 1 involves simultaneously pressing the keyboard key with the Windows icon and the letter “R,” which opens a Windows “Run” prompt that will execute any specified program that is already installed on the system.
Step 2 asks the user to press the “CTRL” key and the letter “V” at the same time, which pastes malicious code from the site’s virtual clipboard.
Step 3 — pressing the “Enter” key — causes Windows to download and launch malicious code through “mshta.exe,” a Windows program designed to run Microsoft HTML application files.
“This campaign delivers multiple families of commodity malware, including XWorm, Lumma stealer, VenomRAT, AsyncRAT, Danabot, and NetSupport RAT,” Microsoft wrote in a blog post on Thursday. “Depending on the specific payload, the specific code launched through mshta.exe varies. Some samples have downloaded PowerShell, JavaScript, and portable executable (PE) content.”
According to Microsoft, hospitality workers are being tricked into downloading credential-stealing malware by cybercriminals impersonating Booking.com. The company said attackers have been sending malicious emails impersonating Booking.com, often referencing negative guest reviews, requests from prospective guests, or online promotion opportunities — all in a bid to convince people to step through one of these ClickFix attacks.
In November 2024, KrebsOnSecurity reported that hundreds of hotels that use booking.com had been subject to targeted phishing attacks. Some of those lures worked, and allowed thieves to gain control over booking.com accounts. From there, they sent out phishing messages asking for financial information from people who’d just booked travel through the company’s app.
Earlier this month, the security firm Arctic Wolf warned about ClickFix attacks targeting people working in the healthcare sector. The company said those attacks leveraged malicious code stitched into the widely used physical therapy video site HEP2go that redirected visitors to a ClickFix prompt.
An alert (PDF) released in October 2024 by the U.S. Department of Health and Human Services warned that the ClickFix attack can take many forms, including fake Google Chrome error pages and popups that spoof Facebook.
ClickFix tactic used by malicious websites impersonating Google Chrome, Facebook, PDFSimpli, and reCAPTCHA. Source: Sekoia.
The ClickFix attack — and its reliance on mshta.exe — is reminiscent of phishing techniques employed for years that hid exploits inside Microsoft Office macros. Malicious macros became such a common malware threat that Microsoft was forced to start blocking macros by default in Office documents that try to download content from the web.
Alas, the email security vendor Proofpoint has documented plenty of ClickFix attacks via phishing emails that include HTML attachments spoofing Microsoft Office files. When opened, the attachment displays an image of Microsoft Word document with a pop-up error message directing users to click the “Solution” or “How to Fix” button.
HTML files containing ClickFix instructions. Examples for attachments named “Report_” (on the left) and “scan_doc_” (on the right). Image: Proofpoint.
Organizations that wish to do so can take advantage of Microsoft Group Policy restrictions to prevent Windows from executing the “run” command when users hit the Windows key and the “R” key simultaneously.
Thread hijacking attacks. They happen when someone you know has their email account compromised, and you are suddenly dropped into an existing conversation between the sender and someone else. These missives draw on the recipient’s natural curiosity about being copied on a private discussion, which is modified to include a malicious link or attachment. Here’s the story of a thread hijacking attack in which a journalist was copied on a phishing email from the unwilling subject of a recent scoop.
In Sept. 2023, the Pennsylvania news outlet LancasterOnline.com published a story about Adam Kidan, a wealthy businessman with a criminal past who is a major donor to Republican causes and candidates, including Rep. Lloyd Smucker (R-Pa).
The LancasterOnline story about Adam Kidan.
Several months after that piece ran, the story’s author Brett Sholtis received two emails from Kidan, both of which contained attachments. One of the messages appeared to be a lengthy conversation between Kidan and a colleague, with the subject line, “Re: Successfully sent data.” The second missive was a more brief email from Kidan with the subject, “Acknowledge New Work Order,” and a message that read simply, “Please find the attached.”
Sholtis said he clicked the attachment in one of the messages, which then launched a web page that looked exactly like a Microsoft Office 365 login page. An analysis of the webpage reveals it would check any submitted credentials at the real Microsoft website, and return an error if the user entered bogus account information. A successful login would record the submitted credentials and forward the victim to the real Microsoft website.
But Sholtis said he didn’t enter his Outlook username and password. Instead, he forwarded the messages to LancasterOneline’s IT team, which quickly flagged them as phishing attempts.
LancasterOnline Executive Editor Tom Murse said the two phishing messages from Mr. Kidan raised eyebrows in the newsroom because Kidan had threatened to sue the news outlet multiple times over Sholtis’s story.
“We were just perplexed,” Murse said. “It seemed to be a phishing attempt but we were confused why it would come from a prominent businessman we’ve written about. Our initial response was confusion, but we didn’t know what else to do with it other than to send it to the FBI.”
The phishing lure attached to the thread hijacking email from Mr. Kidan.
In 2006, Kidan was sentenced to 70 months in federal prison after pleading guilty to defrauding lenders along with Jack Abramoff, the disgraced lobbyist whose corruption became a symbol of the excesses of Washington influence peddling. He was paroled in 2009, and in 2014 moved his family to a home in Lancaster County, Pa.
The FBI hasn’t responded to LancasterOnline’s tip. Messages sent by KrebsOnSecurity to Kidan’s emails addresses were returned as blocked. Messages left with Mr. Kidan’s company, Empire Workforce Solutions, went unreturned.
No doubt the FBI saw the messages from Kidan for what they likely were: The result of Mr. Kidan having his Microsoft Outlook account compromised and used to send malicious email to people in his contacts list.
Thread hijacking attacks are hardly new, but that is mainly true because many Internet users still don’t know how to identify them. The email security firm Proofpoint says it has tracked north of 90 million malicious messages in the last five years that leverage this attack method.
One key reason thread hijacking is so successful is that these attacks generally do not include the tell that exposes most phishing scams: A fabricated sense of urgency. A majority of phishing threats warn of negative consequences should you fail to act quickly — such as an account suspension or an unauthorized high-dollar charge going through.
In contrast, thread hijacking campaigns tend to patiently prey on the natural curiosity of the recipient.
Ryan Kalember, chief strategy officer at Proofpoint, said probably the most ubiquitous examples of thread hijacking are “CEO fraud” or “business email compromise” scams, wherein employees are tricked by an email from a senior executive into wiring millions of dollars to fraudsters overseas.
But Kalember said these low-tech attacks can nevertheless be quite effective because they tend to catch people off-guard.
“It works because you feel like you’re suddenly included in an important conversation,” Kalember said. “It just registers a lot differently when people start reading, because you think you’re observing a private conversation between two different people.”
Some thread hijacking attacks actually involve multiple threat actors who are actively conversing while copying — but not addressing — the recipient.
“We call these multi-persona phishing scams, and they’re often paired with thread hijacking,” Kalember said. “It’s basically a way to build a little more affinity than just copying people on an email. And the longer the conversation goes on, the higher their success rate seems to be because some people start replying to the thread [and participating] psycho-socially.”
The best advice to sidestep phishing scams is to avoid clicking on links or attachments that arrive unbidden in emails, text messages and other mediums. If you’re unsure whether the message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark so as to avoid potential typosquatting sites.
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