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Malicious hackers are exploiting a zero-day vulnerability in Versa Director, a software product used by many Internet and IT service providers. Researchers believe the activity is linked to Volt Typhoon, a Chinese cyber espionage group focused on infiltrating critical U.S. networks and laying the groundwork for the ability to disrupt communications between the United States and Asia during any future armed conflict with China.
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Versa Director systems are primarily used by Internet service providers (ISPs), as well as managed service providers (MSPs) that cater to the IT needs of many small to mid-sized businesses simultaneously. In a security advisory published Aug. 26, Versa urged customers to deploy a patch for the vulnerability (CVE-2024-39717), which the company said is fixed in Versa Director 22.1.4 or later.
Versa said the weakness allows attackers to upload a file of their choosing to vulnerable systems. The advisory placed much of the blame on Versa customers who “failed to implement system hardening and firewall guidelines…leaving a management port exposed on the internet that provided the threat actors with initial access.”
Versa’s advisory doesn’t say how it learned of the zero-day flaw, but its vulnerability listing at mitre.org acknowledges “there are reports of others based on backbone telemetry observations of a 3rd party provider, however these are unconfirmed to date.”
Those third-party reports came in late June 2024 from Michael Horka, senior lead information security engineer at Black Lotus Labs, the security research arm of Lumen Technologies, which operates one of the global Internet’s largest backbones.
In an interview with KrebsOnSecurity, Horka said Black Lotus Labs identified a web-based backdoor on Versa Director systems belonging to four U.S. victims and one non-U.S. victim in the ISP and MSP sectors, with the earliest known exploit activity occurring at a U.S. ISP on June 12, 2024.
“This makes Versa Director a lucrative target for advanced persistent threat (APT) actors who would want to view or control network infrastructure at scale, or pivot into additional (or downstream) networks of interest,” Horka wrote in a blog post published today.
Black Lotus Labs said it assessed with “medium” confidence that Volt Typhoon was responsible for the compromises, noting the intrusions bear the hallmarks of the Chinese state-sponsored espionage group — including zero-day attacks targeting IT infrastructure providers, and Java-based backdoors that run in memory only.
In May 2023, the National Security Agency (NSA), the Federal Bureau of Investigation (FBI), and the Cybersecurity Infrastructure Security Agency (CISA) issued a joint warning (PDF) about Volt Typhoon, also known as “Bronze Silhouette” and “Insidious Taurus,” which described how the group uses small office/home office (SOHO) network devices to hide their activity.
In early December 2023, Black Lotus Labs published its findings on “KV-botnet,” thousands of compromised SOHO routers that were chained together to form a covert data transfer network supporting various Chinese state-sponsored hacking groups, including Volt Typhoon.
In January 2024, the U.S. Department of Justice disclosed the FBI had executed a court-authorized takedown of the KV-botnet shortly before Black Lotus Labs released its December report.
In February 2024, CISA again joined the FBI and NSA in warning Volt Typhoon had compromised the IT environments of multiple critical infrastructure organizations — primarily in communications, energy, transportation systems, and water and wastewater sectors — in the continental and non-continental United States and its territories, including Guam.
“Volt Typhoon’s choice of targets and pattern of behavior is not consistent with traditional cyber espionage or intelligence gathering operations, and the U.S. authoring agencies assess with high confidence that Volt Typhoon actors are pre-positioning themselves on IT networks to enable lateral movement to OT [operational technology] assets to disrupt functions,” that alert warned.
In a speech at Vanderbilt University in April, FBI Director Christopher Wray said China is developing the “ability to physically wreak havoc on our critical infrastructure at a time of its choosing,” and that China’s plan is to “land blows against civilian infrastructure to try to induce panic.”
Ryan English, an information security engineer at Lumen, said it’s disappointing his employer didn’t at least garner an honorable mention in Versa’s security advisory. But he said he’s glad there are now a lot fewer Versa systems exposed to this attack.
“Lumen has for the last nine weeks been very intimate with their leadership with the goal in mind of helping them mitigate this,” English said. “We’ve given them everything we could along the way, so it kind of sucks being referenced just as a third party.”
The U.S. government is warning that “smart locks” securing entry to an estimated 50,000 dwellings nationwide contain hard-coded credentials that can be used to remotely open any of the locks. The lock’s maker Chirp Systems remains unresponsive, even though it was first notified about the critical weakness in March 2021. Meanwhile, Chirp’s parent company, RealPage, Inc., is being sued by multiple U.S. states for allegedly colluding with landlords to illegally raise rents.
On March 7, 2024, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) warned about a remotely exploitable vulnerability with “low attack complexity” in Chirp Systems smart locks.
“Chirp Access improperly stores credentials within its source code, potentially exposing sensitive information to unauthorized access,” CISA’s alert warned, assigning the bug a CVSS (badness) rating of 9.1 (out of a possible 10). “Chirp Systems has not responded to requests to work with CISA to mitigate this vulnerability.”
Matt Brown, the researcher CISA credits with reporting the flaw, is a senior systems development engineer at Amazon Web Services. Brown said he discovered the weakness and reported it to Chirp in March 2021, after the company that manages his apartment building started using Chirp smart locks and told everyone to install Chirp’s app to get in and out of their apartments.
“I use Android, which has a pretty simple workflow for downloading and decompiling the APK apps,” Brown told KrebsOnSecurity. “Given that I am pretty picky about what I trust on my devices, I downloaded Chirp and after decompiling, found that they were storing passwords and private key strings in a file.”
Using those hard-coded credentials, Brown found an attacker could then connect to an application programming interface (API) that Chirp uses which is managed by smart lock vendor August.com, and use that to enumerate and remotely lock or unlock any door in any building that uses the technology.
Update, April 18, 11:55 a.m. ET: August has provided a statement saying it does not believe August or Yale locks are vulnerable to the hack described by Brown.
“We were recently made aware of a vulnerability disclosure regarding access control systems provided by Chirp, using August and Yale locks in multifamily housing,” the company said. “Upon learning of these reports, we immediately and thoroughly investigated these claims. Our investigation found no evidence that would substantiate the vulnerability claims in either our product or Chirp’s as it relates to our systems.”
Update, April 25, 2:45 p.m. ET: Based on feedback from Chirp, CISA has downgraded the severity of this flaw and revised their security advisory to say that the hard-coded credentials do not appear to expose the devices to remote locking or unlocking. CISA says the hardcoded credentials could be used by an attacker within the range of Bluetooth (~30 meters) “to change the configuration settings within the Bluetooth beacon, effectively removing Bluetooth visibility from the device. This does not affect the device’s ability to lock or unlock access points, and access points can still be operated remotely by unauthorized users via other means.”
Brown said when he complained to his leasing office, they sold him a small $50 key fob that uses Near-Field Communications (NFC) to toggle the lock when he brings the fob close to his front door. But he said the fob doesn’t eliminate the ability for anyone to remotely unlock his front door using the exposed credentials and the Chirp mobile app.
Also, the fobs pass the credentials to his front door over the air in plain text, meaning someone could clone the fob just by bumping against him with a smartphone app made to read and write NFC tags.
Neither August nor Chirp Systems responded to requests for comment. It’s unclear exactly how many apartments and other residences are using the vulnerable Chirp locks, but multiple articles about the company from 2020 state that approximately 50,000 units use Chirp smart locks with August’s API.
Roughly a year before Brown reported the flaw to Chirp Systems, the company was bought by RealPage, a firm founded in 1998 as a developer of multifamily property management and data analytics software. In 2021, RealPage was acquired by the private equity giant Thoma Bravo.
Brown said the exposure he found in Chirp’s products is “an obvious flaw that is super easy to fix.”
“It’s just a matter of them being motivated to do it,” he said. “But they’re part of a private equity company now, so they’re not answerable to anybody. It’s too bad, because it’s not like residents of [the affected] properties have another choice. It’s either agree to use the app or move.”
In October 2022, an investigation by ProPublica examined RealPage’s dominance in the rent-setting software market, and that it found “uses a mysterious algorithm to help landlords push the highest possible rents on tenants.”
“For tenants, the system upends the practice of negotiating with apartment building staff,” ProPublica found. “RealPage discourages bargaining with renters and has even recommended that landlords in some cases accept a lower occupancy rate in order to raise rents and make more money. One of the algorithm’s developers told ProPublica that leasing agents had ‘too much empathy’ compared to computer generated pricing.”
Last year, the U.S. Department of Justice threw its weight behind a massive lawsuit filed by dozens of tenants who are accusing the $9 billion apartment software company of helping landlords collude to inflate rents.
In February 2024, attorneys general for Arizona and the District of Columbia sued RealPage, alleging RealPage’s software helped create a rental monopoly.
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