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The FBI and authorities in The Netherlands this week seized dozens of servers and domains for a hugely popular spam and malware dissemination service operating out of Pakistan. The proprietors of the service, who use the collective nickname “The Manipulaters,” have been the subject of three stories published here since 2015. The FBI said the main clientele are organized crime groups that try to trick victim companies into making payments to a third party.
One of several current Fudtools sites run by the principals of The Manipulators.
On January 29, the FBI and the Dutch national police seized the technical infrastructure for a cybercrime service marketed under the brands Heartsender, Fudpage and Fudtools (and many other “fud” variations). The “fud” bit stands for “Fully Un-Detectable,” and it refers to cybercrime resources that will evade detection by security tools like antivirus software or anti-spam appliances.
The Dutch authorities said 39 servers and domains abroad were seized, and that the servers contained millions of records from victims worldwide — including at least 100,000 records pertaining to Dutch citizens.
A statement from the U.S. Department of Justice refers to the cybercrime group as Saim Raza, after a pseudonym The Manipulaters communally used to promote their spam, malware and phishing services on social media.
“The Saim Raza-run websites operated as marketplaces that advertised and facilitated the sale of tools such as phishing kits, scam pages and email extractors often used to build and maintain fraud operations,” the DOJ explained.
The core Manipulaters product is Heartsender, a spam delivery service whose homepage openly advertised phishing kits targeting users of various Internet companies, including Microsoft 365, Yahoo, AOL, Intuit, iCloud and ID.me, to name a few.
The government says transnational organized crime groups that purchased these services primarily used them to run business email compromise (BEC) schemes, wherein the cybercrime actors tricked victim companies into making payments to a third party.
“Those payments would instead be redirected to a financial account the perpetrators controlled, resulting in significant losses to victims,” the DOJ wrote. “These tools were also used to acquire victim user credentials and utilize those credentials to further these fraudulent schemes. The seizure of these domains is intended to disrupt the ongoing activity of these groups and stop the proliferation of these tools within the cybercriminal community.”
Manipulaters advertisement for “Office 365 Private Page with Antibot” phishing kit sold via Heartsender. “Antibot” refers to functionality that attempts to evade automated detection techniques, keeping a phish deployed and accessible as long as possible. Image: DomainTools.
KrebsOnSecurity first wrote about The Manipulaters in May 2015, mainly because their ads at the time were blanketing a number of popular cybercrime forums, and because they were fairly open and brazen about what they were doing — even who they were in real life.
We caught up with The Manipulaters again in 2021, with a story that found the core employees had started a web coding company in Lahore called WeCodeSolutions — presumably as a way to account for their considerable Heartsender income. That piece examined how WeCodeSolutions employees had all doxed themselves on Facebook by posting pictures from company parties each year featuring a large cake with the words FudCo written in icing.
A follow-up story last year about The Manipulaters prompted messages from various WeCodeSolutions employees who pleaded with this publication to remove stories about them. The Saim Raza identity told KrebsOnSecurity they were recently released from jail after being arrested and charged by local police, although they declined to elaborate on the charges.
The Manipulaters never seemed to care much about protecting their own identities, so it’s not surprising that they were unable or unwilling to protect their own customers. In an analysis released last year, DomainTools.com found the web-hosted version of Heartsender leaked an extraordinary amount of user information to unauthenticated users, including customer credentials and email records from Heartsender employees.
Almost every year since their founding, The Manipulaters have posted a picture of a FudCo cake from a company party celebrating its anniversary.
DomainTools also uncovered evidence that the computers used by The Manipulaters were all infected with the same password-stealing malware, and that vast numbers of credentials were stolen from the group and sold online.
“Ironically, the Manipulaters may create more short-term risk to their own customers than law enforcement,” DomainTools wrote. “The data table ‘User Feedbacks’ (sic) exposes what appear to be customer authentication tokens, user identifiers, and even a customer support request that exposes root-level SMTP credentials–all visible by an unauthenticated user on a Manipulaters-controlled domain.”
Police in The Netherlands said the investigation into the owners and customers of the service is ongoing.
“The Cybercrime Team is on the trail of a number of buyers of the tools,” the Dutch national police said. “Presumably, these buyers also include Dutch nationals. The investigation into the makers and buyers of this phishing software has not yet been completed with the seizure of the servers and domains.”
U.S. authorities this week also joined law enforcement in Australia, France, Greece, Italy, Romania and Spain in seizing a number of domains for several long-running cybercrime forums and services, including Cracked and Nulled. According to a statement from the European police agency Europol, the two communities attracted more than 10 million users in total.
Other domains seized as part of “Operation Talent” included Sellix, an e-commerce platform that was frequently used by cybercrime forum members to buy and sell illicit goods and services.
Phishing attacks increased nearly 40 percent in the year ending August 2024, with much of that growth concentrated at a small number of new generic top-level domains (gTLDs) — such as .shop, .top, .xyz — that attract scammers with rock-bottom prices and no meaningful registration requirements, new research finds. Meanwhile, the nonprofit entity that oversees the domain name industry is moving forward with plans to introduce a slew of new gTLDs.
Image: Shutterstock.
A study on phishing data released by Interisle Consulting finds that new gTLDs introduced in the last few years command just 11 percent of the market for new domains, but accounted for roughly 37 percent of cybercrime domains reported between September 2023 and August 2024.
Interisle was sponsored by several anti-spam organizations, including the Anti-Phishing Working Group (APWG), the Coalition Against Unsolicited Commercial Email (CAUCE), and the Messaging, Malware, and Mobile Anti-Abuse Working Group (M3AAWG).
The study finds that while .com and .net domains made up approximately half of all domains registered in the past year (more than all of the other TLDs combined) they accounted for just over 40 percent of all cybercrime domains. Interisle says an almost equal share — 37 percent — of cybercrime domains were registered through new gTLDs.
Spammers and scammers gravitate toward domains in the new gTLDs because these registrars tend to offer cheap or free registration with little to no account or identity verification requirements. For example, among the gTLDs with the highest cybercrime domain scores in this year’s study, nine offered registration fees for less than $1, and nearly two dozen offered fees of less than $2.00. By comparison, the cheapest price identified for a .com domain was $5.91.
Currently, there are around 2,500 registrars authorized to sell domains by the Internet Corporation for Assigned Names and Numbers (ICANN), the California nonprofit that oversees the domain industry.
The top 5 new gTLDs, ranked by cybercrime domains reported. Image: Interisle Cybercrime Supply Chain 2014.
Incredibly, despite years of these reports showing phishers heavily abusing new gTLDs, ICANN is shuffling forward on a plan to introduce even more of them. ICANN’s proposed next round envisions accepting applications for new gTLDs in 2026.
John Levine is author of the book “The Internet for Dummies” and president of CAUCE. Levine said adding more TLDs without a much stricter registration policy will likely further expand an already plentiful greenfield for cybercriminals.
“The problem is that ICANN can’t make up their mind whether they are the neutral nonprofit regulator or just the domain speculator trade association,” Levine told KrebsOnSecurity. “But they act a lot more like the latter.”
Levine said the vast majority of new gTLDs have a few thousand domains — a far cry from the number of registrations they would need just to cover the up-front costs of operating a new gTLD (~$180,000-$300,000). New gTLD registrars can quickly attract customers by selling domains cheaply to customers who buy domains in bulk, but that tends to be a losing strategy.
“Selling to criminals and spammers turns out to be lousy business,” Levine said. “You can charge whatever you want on the first year, but you have to charge list price on domain renewals. And criminals and spammers never renew. So if it sounds like the economics makes no sense it’s because the economics makes no sense.”
In virtually all previous spam reports, Interisle found the top brands referenced in phishing attacks were the largest technology companies, including Apple, Facebook, Google and PayPal. But this past year, Interisle found the U.S. Postal Service was by far the most-phished entity, with more than four times the number of phishing domains as the second most-frequent target (Apple).
At least some of that increase is likely from a prolific cybercriminal using the nickname Chenlun, who has been selling phishing kits targeting domestic postal services in the United States and at least a dozen other countries.
Interisle says an increasing number of phishers are eschewing domain registrations altogether, and instead taking advantage of subdomain providers like blogspot.com, pages.dev, and weebly.com. The report notes that cyberattacks hosted at subdomain provider services can be tough to mitigate, because only the subdomain provider can disable malicious accounts or take down malicious web pages.
“Any action upstream, such as blocking the second-level domain, would have an impact across the provider’s whole customer base,” the report observes.
Interisle tracked more than 1.18 million instances of subdomains used for phishing in the past year (a 114 percent increase), and found more than half of those were subdomains at blogspot.com and other services operated by Google.
“Many of these services allow the creation of large numbers of accounts at one time, which is highly exploited by criminals,” the report concludes. “Subdomain providers should limit the number of subdomains (user accounts) a customer can create at one time and suspend automated, high-volume automated account sign-ups – especially using free services.”
Dec. 4, 10:21 a.m. ET: Corrected link to report.
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It’s not often that a zero-day vulnerability causes a network security vendor to urge customers to physically remove and decommission an entire line of affected hardware — as opposed to just applying software updates. But experts say that is exactly what transpired this week with Barracuda Networks, as the company struggled to combat a sprawling malware threat which appears to have undermined its email security appliances in such a fundamental way that they can no longer be safely updated with software fixes.
The Barracuda Email Security Gateway (ESG) 900 appliance.
Campbell, Calif. based Barracuda said it hired incident response firm Mandiant on May 18 after receiving reports about unusual traffic originating from its Email Security Gateway (ESG) devices, which are designed to sit at the edge of an organization’s network and scan all incoming and outgoing email for malware.
On May 19, Barracuda identified that the malicious traffic was taking advantage of a previously unknown vulnerability in its ESG appliances, and on May 20 the company pushed a patch for the flaw to all affected appliances (CVE-2023-2868).
In its security advisory, Barracuda said the vulnerability existed in the Barracuda software component responsible for screening attachments for malware. More alarmingly, the company said it appears attackers first started exploiting the flaw in October 2022.
But on June 6, Barracuda suddenly began urging its ESG customers to wholesale rip out and replace — not patch — affected appliances.
“Impacted ESG appliances must be immediately replaced regardless of patch version level,” the company’s advisory warned. “Barracuda’s recommendation at this time is full replacement of the impacted ESG.”
In a statement, Barracuda said it will be providing the replacement product to impacted customers at no cost, and that not all ESG appliances were compromised.
“No other Barracuda product, including our SaaS email solutions, were impacted by this vulnerability,” the company said. “If an ESG appliance is displaying a notification in the User Interface, the ESG appliance had indicators of compromise. If no notification is displayed, we have no reason to believe that the appliance has been compromised at this time.”
Nevertheless, the statement says that “out of an abundance of caution and in furtherance of our containment strategy, we recommend impacted customers replace their compromised appliance.”
“As of June 8, 2023, approximately 5% of active ESG appliances worldwide have shown any evidence of known indicators of compromise due to the vulnerability,” the statement continues. “Despite deployment of additional patches based on known IOCs, we continue to see evidence of ongoing malware activity on a subset of the compromised appliances. Therefore, we would like customers to replace any compromised appliance with a new unaffected device.”
Rapid7‘s Caitlin Condon called this remarkable turn of events “fairly stunning,” and said there appear to be roughly 11,000 vulnerable ESG devices still connected to the Internet worldwide.
“The pivot from patch to total replacement of affected devices is fairly stunning and implies the malware the threat actors deployed somehow achieves persistence at a low enough level that even wiping the device wouldn’t eradicate attacker access,” Condon wrote.
Barracuda said the malware was identified on a subset of appliances that allowed the attackers persistent backdoor access to the devices, and that evidence of data exfiltration was identified on some systems.
Rapid7 said it has seen no evidence that attackers are using the flaw to move laterally within victim networks. But that may be small consolation for Barracuda customers now coming to terms with the notion that foreign cyberspies probably have been hoovering up all their email for months.
Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI), said it is likely that the malware was able to corrupt the underlying firmware that powers the ESG devices in some irreparable way.
“One of the goals of malware is to be hard to remove, and this suggests the malware compromised the firmware itself to make it really hard to remove and really stealthy,” Weaver said. “That’s not a ransomware actor, that’s a state actor. Why? Because a ransomware actor doesn’t care about that level of access. They don’t need it. If they’re going for data extortion, it’s more like a smash-and-grab. If they’re going for data ransoming, they’re encrypting the data itself — not the machines.”
In addition to replacing devices, Barracuda says ESG customers should also rotate any credentials connected to the appliance(s), and check for signs of compromise dating back to at least October 2022 using the network and endpoint indicators the company has released publicly.
Update, June 9, 11:55 a.m. ET: Barracuda has issued an updated statement about the incident, portions of which are now excerpted above.
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