A Day in the Life of a Prolific Voice Phishing Crew

Besieged by scammers seeking to phish user accounts over the telephone, Apple and Google frequently caution that they will never reach out unbidden to users this way. However, new details about the internal operations of a prolific voice phishing gang show the group routinely abuses legitimate services at Apple and Google to force a variety of outbound communications to their users, including emails, automated phone calls and system-level messages sent to all signed-in devices.

KrebsOnSecurity recently told the saga of a cryptocurrency investor named Tony who was robbed of more than $4.7 million in an elaborate voice phishing attack. In Tony’s ordeal, the crooks appear to have initially contacted him via Google Assistant, an AI-based service that can engage in two-way conversations. The phishers also abused legitimate Google services to send Tony an email from google.com, and to send a Google account recovery prompt to all of his signed-in devices.

Today’s story pivots off of Tony’s heist and new details shared by a scammer to explain how these voice phishing groups are abusing a legitimate Apple telephone support line to generate “account confirmation” message prompts from Apple to their customers.

Before we get to the Apple scam in detail, we need to revisit Tony’s case. The phishing domain used to steal roughly $4.7 million in cryptocurrencies from Tony was verify-trezor[.]io. This domain was featured in a writeup from February 2024 by the security firm Lookout, which found it was one of dozens being used by a prolific and audacious voice phishing group it dubbed “Crypto Chameleon.”

Crypto Chameleon was brazenly trying to voice phish employees at the U.S. Federal Communications Commission (FCC), as well as those working at the cryptocurrency exchanges Coinbase and Binance. Lookout researchers discovered multiple voice phishing groups were using a new phishing kit that closely mimicked the single sign-on pages for Okta and other authentication providers.

As we’ll see in a moment, that phishing kit is operated and rented out by a cybercriminal known as “Perm” a.k.a. “Annie.” Perm is the current administrator of Star Fraud, one of the more consequential cybercrime communities on Telegram and one that has emerged as a foundry of innovation in voice phishing attacks.

A review of the many messages that Perm posted to Star Fraud and other Telegram channels showed they worked closely with another cybercriminal who went by the handles “Aristotle” and just “Stotle.”

It is not clear what caused the rift, but at some point last year Stotle decided to turn on his erstwhile business partner Perm, sharing extremely detailed videos, tutorials and secrets that shed new light on how these phishing panels operate.

Stotle explained that the division of spoils from each robbery is decided in advance by all participants. Some co-conspirators will be paid a set fee for each call, while others are promised a percentage of any overall amount stolen. The person in charge of managing or renting out the phishing panel to others will generally take a percentage of each theft, which in Perm’s case is 10 percent.

When the phishing group settles on a target of interest, the scammers will create and join a new Discord channel. This allows each logged on member to share what is currently on their screen, and these screens are tiled in a series of boxes so that everyone can see all other call participant screens at once.

Each participant in the call has a specific role, including:

-The Caller: The person speaking and trying to social engineer the target.
-The Operator: The individual managing the phishing panel, silently moving the victim from page to page.
-The Drainer: The person who logs into compromised accounts to drain the victim’s funds.
-The Owner: The phishing panel owner, who will frequently listen in on and participate in scam calls.

‘OKAY, SO THIS REALLY IS APPLE’

In one video of a live voice phishing attack shared by Stotle, scammers using Perm’s panel targeted a musician in California. Throughout the video, we can see Perm monitoring the conversation and operating the phishing panel in the upper right corner of the screen.

In the first step of the attack, they peppered the target’s Apple device with notifications from Apple by attempting to reset his password. Then a “Michael Keen” called him, spoofing Apple’s phone number and saying they were with Apple’s account recovery team.

The target told Michael that someone was trying to change his password, which Michael calmly explained they would investigate. Michael said he was going to send a prompt to the man’s device, and proceeded to place a call to an automated line that answered as Apple support saying, “I’d like to send a consent notification to your Apple devices. Do I have permission to do that?”

In this segment of the video, we can see the operator of the panel is calling the real Apple customer support phone number 800-275-2273, but they are doing so by spoofing the target’s phone number (the victim’s number is redacted in the video above). That’s because calling this support number from a phone number tied to an Apple account and selecting “1” for “yes” will then send an alert from Apple that displays the following message on all associated devices:

KrebsOnSecurity asked two different security firms to test this using the caller ID spoofing service shown in Perm’s video, and sure enough calling that 800 number for Apple by spoofing my phone number as the source caused the Apple Account Confirmation to pop up on all of my signed-in Apple devices.

In essence, the voice phishers are using an automated Apple phone support line to send notifications from Apple and to trick people into thinking they’re really talking with Apple. The phishing panel video leaked by Stotle shows this technique fooled the target, who felt completely at ease that he was talking to Apple after receiving the support prompt on his iPhone.

“Okay, so this really is Apple,” the man said after receiving the alert from Apple. “Yeah, that’s definitely not me trying to reset my password.”

“Not a problem, we can go ahead and take care of this today,” Michael replied. “I’ll go ahead and prompt your device with the steps to close out this ticket. Before I do that, I do highly suggest that you change your password in the settings app of your device.”

The target said they weren’t sure exactly how to do that. Michael replied “no problem,” and then described how to change the account password, which the man said he did on his own device. At this point, the musician was still in control of his iCloud account.

“Password is changed,” the man said. “I don’t know what that was, but I appreciate the call.”

“Yup,” Michael replied, setting up the killer blow. “I’ll go ahead and prompt you with the next step to close out this ticket. Please give me one moment.”

The target then received a text message that referenced information about his account, stating that he was in a support call with Michael. Included in the message was a link to a website that mimicked Apple’s iCloud login page — 17505-apple[.]com. Once the target navigated to the phishing page, the video showed Perm’s screen in the upper right corner opening the phishing page from their end.

“Oh okay, now I log in with my Apple ID?,” the man asked.

“Yup, then just follow the steps it requires, and if you need any help, just let me know,” Michael replied.

As the victim typed in their Apple password and one-time passcode at the fake Apple site, Perm’s screen could be seen in the background logging into the victim’s iCloud account.

It’s unclear whether the phishers were able to steal any cryptocurrency from the victim in this case, who did not respond to requests for comment. However, shortly after this video was recorded, someone leaked several music recordings stolen from the victim’s iCloud account.

At the conclusion of the call, Michael offered to configure the victim’s Apple profile so that any further changes to the account would need to happen in person at a physical Apple store. This appears to be one of several scripted ploys used by these voice phishers to gain and maintain the target’s confidence.

A tutorial shared by Stotle titled “Social Engineering Script” includes a number of tips for scam callers that can help establish trust or a rapport with their prey. When the callers are impersonating Coinbase employees, for example, they will offer to sign the user up for the company’s free security email newsletter.

“Also, for your security, we are able to subscribe you to Coinbase Bytes, which will basically give you updates to your email about data breaches and updates to your Coinbase account,” the script reads. “So we should have gone ahead and successfully subscribed you, and you should have gotten an email confirmation. Please let me know if that is the case. Alright, perfect.”

In reality, all they are doing is entering the target’s email address into Coinbase’s public email newsletter signup page, but it’s a remarkably effective technique because it demonstrates to the would-be victim that the caller has the ability to send emails from Coinbase.com.

Asked to comment for this story, Apple said there has been no breach, hack, or technical exploit of iCloud or Apple services, and that the company is continuously adding new protections to address new and emerging threats. For example, it said it has implemented rate limiting for multi-factor authentication requests, which have been abused by voice phishing groups to impersonate Apple.

Apple said its representatives will never ask users to provide their password, device passcode, or two-factor authentication code or to enter it into a web page, even if it looks like an official Apple website. If a user receives a message or call that claims to be from Apple, here is what the user should expect.

AUTODOXERS

According to Stotle, the target lists used by their phishing callers originate mostly from a few crypto-related data breaches, including the 2022 and 2024 breaches involving user account data stolen from cryptocurrency hardware wallet vendor Trezor.

Perm’s group and other crypto phishing gangs rely on a mix of homemade code and third-party data broker services to refine their target lists. Known as “autodoxers,” these tools help phishing gangs quickly automate the acquisition and/or verification of personal data on a target prior to each call attempt.

Stotle said their autodoxer used a Telegram bot that leverages hacked accounts at consumer data brokers to gather a wealth of information about their targets, including their full Social Security number, date of birth, current and previous addresses, employer, and the names of family members.

The autodoxers are used to verify that each email address on a target list has an active account at Coinbase or another cryptocurrency exchange, ensuring that the attackers don’t waste time calling people who have no cryptocurrency to steal.

Some of these autodoxer tools also will check the value of the target’s home address at property search services online, and then sort the target lists so that the wealthiest are at the top.

CRYPTO THIEVES IN THE SHARK TANK

Stotle’s messages on Discord and Telegram show that a phishing group renting Perm’s panel voice-phished tens of thousands of dollars worth of cryptocurrency from the billionaire Mark Cuban.

“I was an idiot,” Cuban told KrebsOnsecurity when asked about the June 2024 attack, which he first disclosed in a short-lived post on Twitter/X. “We were shooting Shark Tank and I was rushing between pitches.”

Cuban said he first received a notice from Google that someone had tried to log in to his account. Then he got a call from what appeared to be a Google phone number. Cuban said he ignored several of these emails and calls until he decided they probably wouldn’t stop unless he answered.

“So I answered, and wasn’t paying enough attention,” he said. “They asked for the circled number that comes up on the screen. Like a moron, I gave it to them, and they were in.”

Unfortunately for Cuban, somewhere in his inbox were the secret “seed phrases” protecting two of his cryptocurrency accounts, and armed with those credentials the crooks were able to drain his funds. All told, the thieves managed to steal roughly $43,000 worth of cryptocurrencies from Cuban’s wallets — a relatively small heist for this crew.

“They must have done some keyword searches,” once inside his Gmail account, Cuban said. “I had sent myself an email I had forgotten about that had my seed words for 2 accounts that weren’t very active any longer. I had moved almost everything but some smaller balances to Coinbase.”

LIFE IS A GAME: MONEY IS HOW WE KEEP SCORE

Cybercriminals involved in voice phishing communities on Telegram are universally obsessed with their crypto holdings, mainly because in this community one’s demonstrable wealth is primarily what confers social status. It is not uncommon to see members sizing one another up using a verbal shorthand of “figs,” as in figures of crypto wealth.

For example, a low-level caller with no experience will sometimes be mockingly referred to as a 3fig or 3f, as in a person with less than $1,000 to their name. Salaries for callers are often also referenced this way, e.g. “Weekly salary: 5f.”

Voice phishing groups frequently require new members to provide “proof of funds” — screenshots of their crypto holdings, ostensibly to demonstrate they are not penniless — before they’re allowed to join.

This proof of funds (POF) demand is typical among thieves selling high-dollar items, because it tends to cut down on the time-wasting inquiries from criminals who can’t afford what’s for sale anyway. But it has become so common in cybercrime communities that there are now several services designed to create fake POF images and videos, allowing customers to brag about large crypto holdings without actually possessing said wealth.

Several of the phishing panel videos shared by Stotle feature audio that suggests co-conspirators were practicing responses to certain call scenarios, while other members of the phishing group critiqued them or tried disrupt their social engineering by being verbally abusive.

These groups will organize and operate for a few weeks, but tend to disintegrate when one member of the conspiracy decides to steal some or all of the loot, referred to in these communities as “snaking” others out of their agreed-upon sums. Almost invariably, the phishing groups will splinter apart over the drama caused by one of these snaking events, and individual members eventually will then re-form a new phishing group.

Allison Nixon is the chief research officer for Unit 221B, a cybersecurity firm in New York that has worked on a number of investigations involving these voice phishing groups. Nixon said the constant snaking within the voice phishing circles points to a psychological self-selection phenomenon that is in desperate need of academic study.

“In short, a person whose moral compass lets them rob old people will also be a bad business partner,” Nixon said. “This is another fundamental flaw in this ecosystem and why most groups end in betrayal. This structural problem is great for journalists and the police too. Lots of snitching.”

POINTS FOR BRAZENNESS

Asked about the size of Perm’s phishing enterprise, Stotle said there were dozens of distinct phishing groups paying to use Perm’s panel. He said each group was assigned their own subdomain on Perm’s main “command and control server,” which naturally uses the domain name commandandcontrolserver[.]com.

A review of that domain’s history via DomainTools.com shows there are at least 57 separate subdomains scattered across commandandcontrolserver[.]com and two other related control domains — thebackendserver[.]com and lookoutsucks[.]com. That latter domain was created and deployed shortly after Lookout published its blog post on Crypto Chameleon.

The dozens of phishing domains that phone home to these control servers are all kept offline when they are not actively being used in phishing attacks. A social engineering training guide shared by Stotle explains this practice minimizes the chances that a phishing domain will get “redpaged,” a reference to the default red warning pages served by Google Chrome or Firefox whenever someone tries to visit a site that’s been flagged for phishing or distributing malware.

What’s more, while the phishing sites are live their operators typically place a CAPTCHA challenge in front of the main page to prevent security services from scanning and flagging the sites as malicious.

It may seem odd that so many cybercriminal groups operate so openly on instant collaboration networks like Telegram and Discord. After all, this blog is replete with stories about cybercriminals getting caught thanks to personal details they inadvertently leaked or disclosed themselves.

Nixon said the relative openness of these cybercrime communities makes them inherently risky, but it also allows for the rapid formation and recruitment of new potential co-conspirators. Moreover, today’s English-speaking cybercriminals tend to be more afraid of getting home invaded or mugged by fellow cyber thieves than they are of being arrested by authorities.

“The biggest structural threat to the online criminal ecosystem is not the police or researchers, it is fellow criminals,” Nixon said. “To protect them from themselves, every criminal forum and marketplace has a reputation system, even though they know it’s a major liability when the police come. That is why I am not worried as we see criminals migrate to various ‘encrypted’ platforms that promise to ignore the police. To protect themselves better against the law, they have to ditch their protections against fellow criminals and that’s not going to happen.”

Feds Charge Five Men in ‘Scattered Spider’ Roundup

Federal prosecutors in Los Angeles this week unsealed criminal charges against five men alleged to be members of a hacking group responsible for dozens of cyber intrusions at major U.S. technology companies between 2021 and 2023, including LastPass, MailChimp, Okta, T-Mobile and Twilio.

The five men, aged 20 to 25, are allegedly members of a hacking conspiracy dubbed “Scattered Spider” and “Oktapus,” which specialized in SMS-based phishing attacks that tricked employees at tech firms into entering their credentials and one-time passcodes at phishing websites.

The targeted SMS scams asked employees to click a link and log in at a website that mimicked their employer’s Okta authentication page. Some SMS phishing messages told employees their VPN credentials were expiring and needed to be changed; other phishing messages advised employees about changes to their upcoming work schedule.

These attacks leveraged newly-registered domains that often included the name of the targeted company, such as twilio-help[.]com and ouryahoo-okta[.]com. The phishing websites were normally kept online for just one or two hours at a time, meaning they were often yanked offline before they could be flagged by anti-phishing and security services.

The phishing kits used for these campaigns featured a hidden Telegram instant message bot that forwarded any submitted credentials in real-time. The bot allowed the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website.

In August 2022, multiple security firms gained access to the server that was receiving data from that Telegram bot, which on several occasions leaked the Telegram ID and handle of its developer, who used the nickname “Joeleoli.”

That Joeleoli moniker registered on the cybercrime forum OGusers in 2018 with the email address joelebruh@gmail.com, which also was used to register accounts at several websites for a Joel Evans from North Carolina. Indeed, prosecutors say Joeleoli’s real name is Joel Martin Evans, and he is a 25-year-old from Jacksonville, North Carolina.

One of Scattered Spider’s first big victims in its 2022 SMS phishing spree was Twilio, a company that provides services for making and receiving text messages and phone calls. The group then used their access to Twilio to attack at least 163 of its customers. According to prosecutors, the group mainly sought to steal cryptocurrency from victim companies and their employees.

“The defendants allegedly preyed on unsuspecting victims in this phishing scheme and used their personal information as a gateway to steal millions in their cryptocurrency accounts,” said Akil Davis, the assistant director in charge of the FBI’s Los Angeles field office.

Many of the hacking group’s phishing domains were registered through the registrar NameCheap, and FBI investigators said records obtained from NameCheap showed the person who managed those phishing websites did so from an Internet address in Scotland. The feds then obtained records from Virgin Media, which showed the address was leased for several months to Tyler Buchanan, a 22-year-old from Dundee, Scotland.

As first reported here in June, Buchanan was arrested in Spain as he tried to board a flight bound for Italy. The Spanish police told local media that Buchanan, who allegedly went by the alias “Tylerb,” at one time possessed Bitcoins worth $27 million.

The government says much of Tylerb’s cryptocurrency wealth was the result of successful SIM-swapping attacks, wherein crooks transfer the target’s phone number to a device they control and intercept any text messages or phone calls sent to the victim — including one-time passcodes for authentication, or password reset links sent via SMS.

According to several SIM-swapping channels on Telegram where Tylerb was known to frequent, rival SIM-swappers hired thugs to invade his home in February 2023. Those accounts state that the intruders assaulted Tylerb’s mother in the home invasion, and that they threatened to burn him with a blowtorch if he didn’t give up the keys to his cryptocurrency wallets. Tylerb was reputed to have fled the United Kingdom after that assault.

Prosecutors allege Tylerb worked closely on SIM-swapping attacks with Noah Michael Urban, another alleged Scattered Spider member from Palm Coast, Fla. who went by the handles “Sosa,” “Elijah,” and “Kingbob.”

Sosa was known to be a top member of the broader cybercriminal community online known as “The Com,” wherein hackers boast loudly about high-profile exploits and hacks that almost invariably begin with social engineering — tricking people over the phone, email or SMS into giving away credentials that allow remote access to corporate networks.

In January 2024, KrebsOnSecurity broke the news that Urban had been arrested in Florida in connection with multiple SIM-swapping attacks. That story noted that Sosa’s alter ego Kingbob routinely targeted people in the recording industry to steal and share “grails,” a slang term used to describe unreleased music recordings from popular artists.

FBI investigators identified a fourth alleged member of the conspiracy – Ahmed Hossam Eldin Elbadawy, 23, of College Station, Texas — after he used a portion of cryptocurrency funds stolen from a victim company to pay for an account used to register phishing domains.

The indictment unsealed Wednesday alleges Elbadawy controlled a number of cryptocurrency accounts used to receive stolen funds, along with another Texas man — Evans Onyeaka Osiebo, 20, of Dallas.

Members of Scattered Spider are reputed to have been involved in a September 2023 ransomware attack against the MGM Resorts hotel chain that quickly brought multiple MGM casinos to a standstill. In September 2024, KrebsOnSecurity reported that a 17-year-old from the United Kingdom was arrested last year by U.K. police as part of an FBI investigation into the MGM hack.

Evans, Elbadawy, Osiebo and Urban were all charged with one count of conspiracy to commit wire fraud, one count of conspiracy, and one count of aggravated identity theft. Buchanan, who is named as an indicted co-conspirator, was charged with conspiracy to commit wire fraud, conspiracy, wire fraud, and aggravated identity theft.

A Justice Department press release states that if convicted, each defendant would face a statutory maximum sentence of 20 years in federal prison for conspiracy to commit wire fraud, up to five years in federal prison for the conspiracy count, and a mandatory two-year consecutive prison sentence for aggravated identity theft. Buchanan would face up to 20 years in prison for the wire fraud count as well.

Further reading:

The redacted complaint against Buchanan (PDF)

Charges against Urban and the other defendants (PDF).

The Dark Nexus Between Harm Groups and ‘The Com’

A cyberattack that shut down two of the top casinos in Las Vegas last year quickly became one of the most riveting security stories of 2023. It was the first known case of native English-speaking hackers in the United States and Britain teaming up with ransomware gangs based in Russia. But that made-for-Hollywood narrative has eclipsed a far more hideous trend: Many of these young, Western cybercriminals are also members of fast-growing online groups that exist solely to bully, stalk, harass and extort vulnerable teens into physically harming themselves and others.

In September 2023, a Russian ransomware group known as ALPHV/Black Cat claimed credit for an intrusion at the MGM Resorts hotel chain that quickly brought MGM’s casinos in Las Vegas to a standstill. While MGM was still trying to evict the intruders from its systems, an individual who claimed to have firsthand knowledge of the hack contacted multiple media outlets to offer interviews about how it all went down.

One account of the hack came from a 17-year-old in the United Kingdom, who told reporters the intrusion began when one of the English-speaking hackers phoned a tech support person at MGM and tricked them into resetting the password for an employee account.

The security firm CrowdStrike dubbed the group “Scattered Spider,” a recognition that the MGM hackers came from different cliques scattered across an ocean of Telegram and Discord servers dedicated to financially-oriented cybercrime.

Collectively, this archipelago of crime-focused chat communities is known as “The Com,” and it functions as a kind of distributed cybercriminal social network that facilitates instant collaboration.

But mostly, The Com is a place where cybercriminals go to boast about their exploits and standing within the community, or to knock others down a peg or two. Top Com members are constantly sniping over who pulled off the most impressive heists, or who has accumulated the biggest pile of stolen virtual currencies.

And as often as they extort victim companies for financial gain, members of The Com are trying to wrest stolen money from their cybercriminal rivals — often in ways that spill over into physical violence in the real world.

CrowdStrike would go on to produce and sell Scattered Spider action figures, and it featured a life-sized Scattered Spider sculpture at this year’s RSA Security Conference in San Francisco.

But marketing security products and services based on specific cybercriminal groups can be tricky, particularly if it turns out that robbing and extorting victims is by no means the most abhorrent activity those groups engage in on a daily basis.

KrebsOnSecurity examined the Telegram user ID number of the account that offered media interviews about the MGM hack — which corresponds to the screen name “@Holy” — and found the same account was used across a number of cybercrime channels that are entirely focused on extorting young people into harming themselves or others, and recording the harm on video.

HOLY NAZI

Holy was known to possess multiple prized Telegram usernames, including @bomb, @halo, and @cute, as well as one of the highest-priced Telegram usernames ever put up for sale: @nazi.

In one post on a Telegram channel dedicated to youth extortion, this same user can be seen asking if anyone knows the current Telegram handles for several core members of 764, an extremist group known for victimizing children through coordinated online campaigns of extortion, doxing, swatting and harassment.

People affiliated with harm groups like 764 will often recruit new members by lurking on gaming platforms, social media sites and mobile applications that are popular with young people, including Discord, Minecraft, Roblox, Steam, Telegram, and Twitch.

“This type of offence usually starts with a direct message through gaming platforms and can move to more private chatrooms on other virtual platforms, typically one with video enabled features, where the conversation quickly becomes sexualized or violent,” warns a recent alert from the Royal Canadian Mounted Police (RCMP) about the rise of sextortion groups on social media channels.

“One of the tactics being used by these actors is sextortion, however, they are not using it to extract money or for sexual gratification,” the RCMP continued. “Instead they use it to further manipulate and control victims to produce more harmful and violent content as part of their ideological objectives and radicalization pathway.”

The 764 network is among the most populated harm communities, but there are plenty more. Some of the largest such known groups include CVLT, Court, Kaskar, Leak Society, 7997, 8884, 2992, 6996, 555, Slit Town, 545, 404, NMK, 303, and H3ll.

In March, a consortium of reporters from Wired, Der Spiegel, Recorder and The Washington Post examined millions of messages across more than 50 Discord and Telegram chat groups.

“The abuse perpetrated by members of com groups is extreme,” Wired’s Ali Winston wrote. “They have coerced children into sexual abuse or self-harm, causing them to deeply lacerate their bodies to carve ‘cutsigns’ of an abuser’s online alias into their skin.” The story continues:

“Victims have flushed their heads in toilets, attacked their siblings, killed their pets, and in some extreme instances, attempted or died by suicide. Court records from the United States and European nations reveal participants in this network have also been accused of robberies, in-person sexual abuse of minors, kidnapping, weapons violations, swatting, and murder.”

“Some members of the network extort children for sexual pleasure, some for power and control. Some do it merely for the kick that comes from manipulation. Others sell the explicit CSAM content produced by extortion on the dark web.”

KrebsOnSecurity has learned Holy is the 17-year-old who was arrested in July 2024 by the U.K.’s West Midlands Police as part of a joint investigation with the FBI into the MGM hack.

Early in their cybercriminal career (as a 15-year-old), @Holy went by the handle “Vsphere,” and was a proud member of the LAPSUS$ cybercrime group. Throughout 2022, LAPSUS$ would hack and social engineer their way into some of the world’s biggest technology companies, including EA Games, Microsoft, NVIDIA, Okta, Samsung, and T-Mobile.

JUDISCHE/WAIFU

Another timely example of the overlap between harm communities and top members of The Com can be found in a group of criminals who recently stole obscene amounts of customer records from users of the cloud data provider Snowflake.

At the end of 2023, malicious hackers figured out that many major companies have uploaded massive amounts of valuable and sensitive customer data to Snowflake servers, all the while protecting those Snowflake accounts with little more than a username and password (no multi-factor authentication required). The group then searched darknet markets for stolen Snowflake account credentials, and began raiding the data storage repositories used by some of the world’s largest corporations.

Among those that had data exposed in Snowflake was AT&T, which disclosed in July that cybercriminals had stolen personal information and phone and text message records for roughly 110 million people — nearly all its customers.

A report on the extortion group from the incident response firm Mandiant notes that Snowflake victim companies were privately approached by the hackers, who demanded a ransom in exchange for a promise not to sell or leak the stolen data. All told, more than 160 organizations were extorted, including TicketMaster, Lending Tree, Advance Auto Parts and Neiman Marcus.

On May 2, 2024, a user by the name “Judische” claimed on the fraud-focused Telegram channel Star Chat that they had hacked Santander Bank, one of the first known Snowflake victims. Judische would repeat that claim in Star Chat on May 13 — the day before Santander publicly disclosed a data breach — and would periodically blurt out the names of other Snowflake victims before their data even went up for sale on the cybercrime forums.

A careful review of Judische’s account history and postings on Telegram shows this user is more widely known under the nickname “Waifu,” an early moniker that corresponds to one of the more accomplished SIM-swappers in The Com over the years.

In a SIM-swapping attack, the fraudsters will phish or purchase credentials for mobile phone company employees, and use those credentials to redirect a target’s mobile calls and text messages to a device the attackers control.

Several channels on Telegram maintain a frequently updated leaderboard of the 100 richest SIM-swappers, as well as the hacker handles associated with specific cybercrime groups (Waifu is ranked #24). That leaderboard has long included Waifu on a roster of hackers for a group that called itself “Beige.”

Beige members were implicated in two stories published here in 2020. The first was an August 2020 piece called Voice Phishers Targeting Corporate VPNs, which warned that the COVID-19 epidemic had brought a wave of voice phishing or “vishing” attacks that targeted work-from-home employees via their mobile devices, and tricked many of those people into giving up credentials needed to access their employer’s network remotely.

Beige group members also have claimed credit for a breach at the domain registrar GoDaddy. In November 2020, intruders thought to be associated with the Beige Group tricked a GoDaddy employee into installing malicious software, and with that access they were able to redirect the web and email traffic for multiple cryptocurrency trading platforms.

The Telegram channels that Judische and his related accounts frequented over the years show this user divides their time between posting in SIM-swapping and cybercrime cashout channels, and harassing and stalking others in harm communities like Leak Society and Court.

Mandiant has attributed the Snowflake compromises to a group it calls “UNC5537,” with members based in North America and Turkey. KrebsOnSecurity has learned Judische is a 26-year-old software engineer in Ontario, Canada.

Sources close to the investigation into the Snowflake incident tell KrebsOnSecurity the UNC5537 member in Turkey is John Erin Binns, an elusive American man indicted by the U.S. Department of Justice (DOJ) for a 2021 breach at T-Mobile that exposed the personal information of at least 76.6 million customers.

Binns is currently in custody in a Turkish prison and fighting his extradition. Meanwhile, he has been suing almost every federal agency and agent that contributed investigative resources to his case.

In June 2024, a Mandiant employee told Bloomberg that UNC5537 members have made death threats against cybersecurity experts investigating the hackers, and that in one case the group used artificial intelligence to create fake nude photos of a researcher to harass them.

ViLE

In June 2024, two American men pleaded guilty to hacking into a U.S. Drug Enforcement Agency (DEA) online portal that tapped into 16 different federal law enforcement databases.  Sagar “Weep” Singh, a 20-year-old from Rhode Island, and Nicholas “Convict” Ceraolo, 25, of Queens, NY, were both active in SIM-swapping communities.

Singh and Ceraolo hacked into a number of foreign police department email accounts, and used them to make phony “emergency data requests” to social media platforms seeking account information about specific users they were stalking. According to the government, in each case the men impersonating the foreign police departments told those platforms the request was urgent because the account holders had been trading in child pornography or engaging in child extortion.

Eventually, the two men formed part of a group of cybercriminals known to its members as “ViLE,” who specialize in obtaining personal information about third-party victims, which they then used to harass, threaten or extort the victims, a practice known as “doxing.”

The U.S. government says Singh and Ceraolo worked closely with a third man — referenced in the indictment as co-conspirator #1 or “CC-1” — to administer a doxing forum where victims could pay to have their personal information removed.

The government doesn’t name CC-1 or the doxing forum, but CC-1’s hacker handle is “Kayte” (a.k.a. “KT“) which corresponds to the nickname of a 23-year-old man who lives with his parents in Coffs Harbor, Australia. For several years (with a brief interruption), KT has been the administrator of a truly vile doxing community known as the Doxbin.

People whose names and personal information appear on the Doxbin can quickly find themselves the target of extended harassment campaigns, account hacking, SIM-swapping and even swatting — which involves falsely reporting a violent incident at a target’s address to trick local police into responding with potentially deadly force.

A handful of Com members targeted by federal authorities have gone so far as to perpetrate swatting, doxing, and other harassment against the same federal agents who are trying to unravel their alleged crimes. This has led some investigators working cases involving the Com to begin redacting their names from affidavits and indictments filed in federal court.

In January 2024, KrebsOnSecurity broke the news that prosecutors in Florida had charged a 19-year-old alleged Scattered Spider member named Noah Michael Urban with wire fraud and identity theft. That story recounted how Urban’s alleged hacker identities “King Bob” and “Sosa” inhabited a world in which rival cryptocurrency theft rings frequently settled disputes through so-called “violence-as-a-service” offerings — hiring strangers online to perpetrate firebombings, beatings and kidnappings against their rivals.

Urban’s indictment shows the name of the federal agent who testified to it has been blacked out:

HACKING RINGS, STALKING VICTIMS

In June 2022, this blog told the story of two men charged with hacking into the Ring home security cameras of a dozen random people and then methodically swatting each of them. Adding insult to injury, the men used the compromised security cameras to record live footage of local police swarming those homes.

James Thomas Andrew McCarty, Charlotte, N.C., and Kya “Chumlul” Nelson, of Racine, Wisc., conspired to hack into Yahoo email accounts belonging to victims in the United States. The two would check how many of those Yahoo accounts were associated with Ring accounts, and then target people who used the same password for both accounts.

The Telegram and Discord aliases allegedly used by McCarty — “Aspertaine” and “Couch,” among others — correspond to an identity that was active in certain channels dedicated to SIM-swapping.

What KrebsOnSecurity didn’t report at the time is that both ChumLul and Aspertaine were active members of CVLT, wherein those identities clearly participated in harassing and exploiting young teens online.

In June 2024, McCarty was sentenced to seven years in prison after pleading guilty to making hoax calls that elicited police SWAT responses. Nelson also pleaded guilty and received a seven-year prison sentence.

POMPOMPURIN

In March 2023, U.S. federal agents in New York announced they’d arrested “Pompompurin,” the alleged administrator of Breachforums, an English-language cybercrime forum where hacked corporate databases frequently appear for sale. In cases where the victim organization isn’t extorted in advance by hackers, being listed on Breachforums has often been the way many victims first learned of an intrusion.

Pompompurin had been a nemesis to the FBI for several years. In November 2021, KrebsOnSecurity broke the news that thousands of fake emails about a cybercrime investigation were blasted out from the FBI’s email systems and Internet addresses.

Pompompurin took credit for that stunt, and said he was able to send the FBI email blast by exploiting a flaw in an FBI portal designed to share information with state and local law enforcement authorities. The FBI later acknowledged that a software misconfiguration allowed someone to send the fake emails.

In December, 2022, KrebsOnSecurity detailed how hackers active on BreachForums had infiltrated the FBI’s InfraGard program, a vetted network designed to build cyber and physical threat information sharing partnerships with experts in the private sector. The hackers impersonated the CEO of a major financial company, applied for InfraGard membership in the CEO’s name, and were granted admission to the community.

The feds named Pompompurin as 21-year-old Peekskill resident Conor Brian Fitzpatrick, who was originally charged with one count of conspiracy to solicit individuals to sell unauthorized access devices (stolen usernames and passwords). But after FBI agents raided and searched the home where Fitzpatrick lived with his parents, prosecutors tacked on charges for possession of child pornography.

DOMESTIC TERRORISM?

Recent actions by the DOJ indicate the government is well aware of the significant overlap between leading members of The Com and harm communities. But the government also is growing more sensitive to the criticism that it can often take months or years to gather enough evidence to criminally charge some of these suspects, during which time the perpetrators can abuse and recruit countless new victims.

Late last year, however, the DOJ signaled a new tactic in pursuing leaders of harm communities like 764: Charging them with domestic terrorism.

In December 2023, the government charged (PDF) a Hawaiian man with possessing and sharing sexually explicit videos and images of prepubescent children being abused. Prosecutors allege Kalana Limkin, 18, of Hilo, Hawaii, admitted he was an associate of CVLT and 764, and that he was the founder of a splinter harm group called Cultist. Limkin’s Telegram profile shows he also was active on the harm community Slit Town.

The relevant citation from Limkin’s complaint reads:

“Members of the group ‘764’ have conspired and continue to conspire in both online and in-person venues to engage in violent actions in furtherance of a Racially Motivated Violent Extremist ideology, wholly or in part through activities that violate federal criminal law meeting the statutory definition of Domestic Terrorism, defined in Title 18, United States Code, § 2331.”

Experts say charging harm groups under anti-terrorism statutes potentially gives the government access to more expedient investigative powers than it would normally have in a run-of-the-mill criminal hacking case.

“What it ultimately gets you is additional tools you can use in the investigation, possibly warrants and things like that,” said Mark Rasch, a former U.S. federal cybercrime prosecutor and now general counsel for the New York-based cybersecurity firm Unit 221B. “It can also get you additional remedies at the end of the case, like greater sanctions, more jail time, fines and forfeiture.”

But Rasch said this tactic can backfire on prosecutors who overplay their hand and go after someone who ends up challenging the charges in court.

“If you’re going to charge a hacker or pedophile with a crime like terrorism, that’s going to make it harder to get a conviction,” Rasch said. “It adds to the prosecutorial burden and increases the likelihood of getting an acquittal.”

Rasch said it’s unclear where it is appropriate to draw the line in the use of terrorism statutes to disrupt harm groups online, noting that there certainly are circumstances where individuals can commit violations of domestic anti-terrorism statutes through their Internet activity alone.

“The Internet is a platform like any other, where virtually any kind of crime that can be committed in the real world can also be committed online,” he said. “That doesn’t mean all misuse of computers fits within the statutory definition of terrorism.”

The RCMP’s advisory on sexual extortion of minors over the Internet lists a number of potential warning signs that teens may exhibit if they become entangled in these harm groups. The FBI urges anyone who believes their child or someone they know is being exploited to contact their local FBI field office, call 1-800-CALL-FBI, or report it online at tips.fbi.gov.

Alleged Boss of ‘Scattered Spider’ Hacking Group Arrested

A 22-year-old man from the United Kingdom arrested this week in Spain is allegedly the ringleader of Scattered Spider, a cybercrime group suspected of hacking into Twilio, LastPass, DoorDash, Mailchimp, and nearly 130 other organizations over the past two years.

The Spanish daily Murcia Today reports the suspect was wanted by the FBI and arrested in Palma de Mallorca as he tried to board a flight to Italy.

“He stands accused of hacking into corporate accounts and stealing critical information, which allegedly enabled the group to access multi-million-dollar funds,” Murcia Today wrote. “According to Palma police, at one point he controlled Bitcoins worth $27 million.”

The cybercrime-focused Twitter/X account vx-underground said the U.K. man arrested was a SIM-swapper who went by the alias “Tyler.” In a SIM-swapping attack, crooks transfer the target’s phone number to a device they control and intercept any text messages or phone calls sent to the victim — including one-time passcodes for authentication, or password reset links sent via SMS.

“He is a known SIM-swapper and is allegedly involved with the infamous Scattered Spider group,” vx-underground wrote on June 15, referring to a prolific gang implicated in costly data ransom attacks at MGM and Caesars casinos in Las Vegas last year.

Sources familiar with the investigation told KrebsOnSecurity the accused is a 22-year-old from Dundee, Scotland named Tyler Buchanan, also allegedly known as “tylerb” on Telegram chat channels centered around SIM-swapping.

In January 2024, U.S. authorities arrested another alleged Scattered Spider member — 19-year-old Noah Michael Urban of Palm Coast, Fla. — and charged him with stealing at least $800,000 from five victims between August 2022 and March 2023. Urban allegedly went by the nicknames “Sosa” and “King Bob,” and is believed to be part of the same crew that hacked Twilio and a slew of other companies in 2022.

Investigators say Scattered Spider members are part of a more diffuse cybercriminal community online known as “The Com,” wherein hackers from different cliques boast loudly about high-profile cyber thefts that almost invariably begin with social engineering — tricking people over the phone, email or SMS into giving away credentials that allow remote access to corporate internal networks.

One of the more popular SIM-swapping channels on Telegram maintains a frequently updated leaderboard of the most accomplished SIM-swappers, indexed by their supposed conquests in stealing cryptocurrency. That leaderboard currently lists Sosa as #24 (out of 100), and Tylerb at #65.

0KTAPUS

In August 2022, KrebsOnSecurity wrote about peering inside the data harvested in a months-long cybercrime campaign by Scattered Spider involving countless SMS-based phishing attacks against employees at major corporations. The security firm Group-IB called the gang by a different name — 0ktapus, a nod to how the criminal group phished employees for credentials.

The missives asked users to click a link and log in at a phishing page that mimicked their employer’s Okta authentication page. Those who submitted credentials were then prompted to provide the one-time password needed for multi-factor authentication.

These phishing attacks used newly-registered domains that often included the name of the targeted company, and sent text messages urging employees to click on links to these domains to view information about a pending change in their work schedule. The phishing sites also featured a hidden Telegram instant message bot to forward any submitted credentials in real-time, allowing the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website.

One of Scattered Spider’s first big victims in its 2022 SMS phishing spree was Twilio, a company that provides services for making and receiving text messages and phone calls. The group then pivoted, using their access to Twilio to attack at least 163 of its customers.

Among those was the encrypted messaging app Signal, which said the breach could have let attackers re-register the phone number on another device for about 1,900 users.

Also in August 2022, several employees at email delivery firm Mailchimp provided their remote access credentials to this phishing group. According to Mailchimp, the attackers used their access to Mailchimp employee accounts to steal data from 214 customers involved in cryptocurrency and finance.

On August 25, 2022, the password manager service LastPass disclosed a breach in which attackers stole some source code and proprietary LastPass technical information, and weeks later LastPass said an investigation revealed no customer data or password vaults were accessed.

However, on November 30, 2022 LastPass disclosed a far more serious breach that the company said leveraged data stolen in the August breach. LastPass said criminal hackers had stolen encrypted copies of some password vaults, as well as other personal information.

In February 2023, LastPass disclosed that the intrusion involved a highly complex, targeted attack against an engineer who was one of only four LastPass employees with access to the corporate vault. In that incident, the attackers exploited a security vulnerability in a Plex media server that the employee was running on his home network, and succeeded in installing malicious software that stole passwords and other authentication credentials. The vulnerability exploited by the intruders was patched back in 2020, but the employee never updated his Plex software.

Plex announced its own data breach one day before LastPass disclosed its initial August intrusion. On August 24, 2022, Plex’s security team urged users to reset their passwords, saying an intruder had accessed customer emails, usernames and encrypted passwords.

TURF WARS

Sosa and Tylerb were both subjected to physical attacks from rival SIM-swapping gangs. These communities have been known to settle scores by turning to so-called “violence-as-a-service” offerings on cybercrime channels, wherein people can be hired to perform a variety geographically-specific “in real life” jobs, such as bricking windows, slashing car tires, or even home invasions.

In 2022, a video surfaced on a popular cybercrime channel purporting to show attackers hurling a brick through a window at an address that matches the spacious and upscale home of Urban’s parents in Sanford, Fl.

January’s story on Sosa noted that a junior member of his crew named “Foreshadow” was kidnapped, beaten and held for ransom in September 2022. Foreshadow’s captors held guns to his bloodied head while forcing him to record a video message pleading with his crew to fork over a $200,000 ransom in exchange for his life (Foreshadow escaped further harm in that incident).

According to several SIM-swapping channels on Telegram where Tylerb was known to frequent, rival SIM-swappers hired thugs to invade his home in February 2023. Those accounts state that the intruders assaulted Tylerb’s mother in the home invasion, and that they threatened to burn him with a blowtorch if he didn’t give up the keys to his cryptocurrency wallets. Tylerb was reputed to have fled the United Kingdom after that assault.

KrebsOnSecurity sought comment from Mr. Buchanan, and will update this story in the event he responds.

Fla. Man Charged in SIM-Swapping Spree is Key Suspect in Hacker Groups Oktapus, Scattered Spider

On Jan. 9, 2024, U.S. authorities arrested a 19-year-old Florida man charged with wire fraud, aggravated identity theft, and conspiring with others to use SIM-swapping to steal cryptocurrency. Sources close to the investigation tell KrebsOnSecurity the accused was a key member of a criminal hacking group blamed for a string of cyber intrusions at major U.S. technology companies during the summer of 2022.

Prosecutors say Noah Michael Urban of Palm Coast, Fla., stole at least $800,000 from at least five victims between August 2022 and March 2023. In each attack, the victims saw their email and financial accounts compromised after suffering an unauthorized SIM-swap, wherein attackers transferred each victim’s mobile phone number to a new device that they controlled.

The government says Urban went by the aliases “Sosa” and “King Bob,” among others. Multiple trusted sources told KrebsOnSecurity that Sosa/King Bob was a core member of a hacking group behind the 2022 breach at Twilio, a company that provides services for making and receiving text messages and phone calls. Twilio disclosed in Aug. 2022 that an intrusion had exposed a “limited number” of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials.

Shortly after that disclosure, the security firm Group-IB published a report linking the attackers behind the Twilio intrusion to separate breaches at more than 130 organizations, including LastPass, DoorDash, Mailchimp, and Plex. Multiple security firms soon assigned the hacking group the nickname “Scattered Spider.”

Group-IB dubbed the gang by a different name — 0ktapus — which was a nod to how the criminal group phished employees for credentials. The missives asked users to click a link and log in at a phishing page that mimicked their employer’s Okta authentication page. Those who submitted credentials were then prompted to provide the one-time password needed for multi-factor authentication.

0ktapus used newly-registered domains that often included the name of the targeted company, and sent text messages urging employees to click on links to these domains to view information about a pending change in their work schedule. The phishing sites used a Telegram instant message bot to forward any submitted credentials in real-time, allowing the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website.

0ktapus often leveraged information or access gained in one breach to perpetrate another. As documented by Group-IB, the group pivoted from its access to Twilio to attack at least 163 of its customers. Among those was the encrypted messaging app Signal, which said the breach could have let attackers re-register the phone number on another device for about 1,900 users.

Also in August 2022, several employees at email delivery firm Mailchimp provided their remote access credentials to this phishing group. According to an Aug. 12 blog post, the attackers used their access to Mailchimp employee accounts to steal data from 214 customers involved in cryptocurrency and finance.

On August 25, 2022, the password manager service LastPass disclosed a breach in which attackers stole some source code and proprietary LastPass technical information, and weeks later LastPass said an investigation revealed no customer data or password vaults were accessed.

However, on November 30, 2022 LastPass disclosed a far more serious breach that the company said leveraged data stolen in the August breach. LastPass said criminal hackers had stolen encrypted copies of some password vaults, as well as other personal information.

In February 2023, LastPass disclosed that the intrusion involved a highly complex, targeted attack against a DevOps engineer who was one of only four LastPass employees with access to the corporate vault. In that incident, the attackers exploited a security vulnerability in a Plex media server that the employee was running on his home network, and succeeded in installing malicious software that stole passwords and other authentication credentials. The vulnerability exploited by the intruders was patched back in 2020, but the employee never updated his Plex software.

As it happens, Plex announced its own data breach one day before LastPass disclosed its initial August intrusion. On August 24, 2022, Plex’s security team urged users to reset their passwords, saying an intruder had accessed customer emails, usernames and encrypted passwords.

KING BOB’S GRAILS

A review of thousands of messages that Sosa and King Bob posted to several public forums and Discord servers over the past two years shows that the person behind these identities was mainly focused on two things: Sim-swapping, and trading in stolen, unreleased rap music recordings from popular artists.

Indeed, those messages show Sosa/King Bob was obsessed with finding new “grails,” the slang term used in some cybercrime discussion channels to describe recordings from popular artists that have never been officially released. It stands to reason that King Bob was SIM-swapping important people in the music industry to obtain these files, although there is little to support this conclusion from the public chat records available.

“I got the most music in the com,” King Bob bragged in a Discord server in November 2022. “I got thousands of grails.”

King Bob’s chats show he was particularly enamored of stealing the unreleased works of his favorite artists — Lil Uzi Vert, Playboi Carti, and Juice Wrld. When another Discord user asked if he has Eminem grails, King Bob said he was unsure.

“I have two folders,” King Bob explained. “One with Uzi, Carti, Juicewrld. And then I have ‘every other artist.’ Every other artist is unorganized as fuck and has thousands of random shit.”

King Bob’s posts on Discord show he quickly became a celebrity on Leaked[.]cx, one of most active forums for trading, buying and selling unreleased music from popular artists. The more grails that users share with the Leaked[.]cx community, the more their status and access on the forum grows.

And King Bob shared a large number of his purloined tunes with this community. Still others he tried to sell. It’s unclear how many of those sales were ever consummated, but it is not unusual for a prized grail to sell for anywhere from $5,000 to $20,000.

In mid-January 2024, several Leaked[.]cx regulars began complaining that they hadn’t seen King Bob in a while and were really missing his grails. On or around Jan. 11, the same day the Justice Department unsealed the indictment against Urban, Leaked[.]cx started blocking people who were trying to visit the site from the United States.

Days later, frustrated Leaked[.]cx users speculated about what could be the cause of the blockage.

“Probs blocked as part of king bob investigation i think?,” wrote the user “Plsdontarrest.” “Doubt he only hacked US artists/ppl which is why it’s happening in multiple countries.”

FORESHADOWING

On Sept. 21, 2022, KrebsOnSecurity told the story of a “Foreshadow,” the nickname chosen by a Florida teenager who was working for a SIM-swapping crew when he was abducted, beaten and held for a $200,000 ransom. A rival SIM-swapping group claimed that Foreshadow and his associates had robbed them of their fair share of the profits from a recent SIM-swap.

In a video released by his abductors on Telegram, a bloodied, battered Foreshadow was made to say they would kill him unless the ransom was paid.

As I wrote in that story, Foreshadow appears to have served as a “holder” — a term used to describe a low-level member of any SIM-swapping group who agrees to carry out the riskiest and least rewarding role of the crime: Physically keeping and managing the various mobile devices and SIM cards that are used in SIM-swapping scams.

KrebsOnSecurity has since learned that Foreshadow was a holder for a particularly active SIM-swapper who went by “Elijah,” which was another nickname that prosecutors say Urban used.

Shortly after Foreshadow’s hostage video began circulating on Telegram and Discord, multiple known actors in the SIM-swapping space told everyone in the channels to delete any previous messages with Foreshadow, claiming he was fully cooperating with the FBI.

This was not the first time Sosa and his crew were hit with violent attacks from rival SIM-swapping groups. In early 2022, a video surfaced on a popular cybercrime channel purporting to show attackers hurling a brick through a window at an address that matches the spacious and upscale home of Urban’s parents in Sanford, Fl.

“Brickings” are among the “violence-as-a-service” offerings broadly available on many cybercrime channels. SIM-swapping and adjacent cybercrime channels are replete with job offers for in-person assignments and tasks that can be found if one searches for posts titled, “If you live near,” or “IRL job” — short for “in real life” job.

A number of these classified ads are in service of performing brickings, where someone is hired to visit a specific address and toss a brick through the target’s window. Other typical IRL job offers involve tire slashings and even drive-by shootings.

THE COM

Sosa was known to be a top member of the broader cybercriminal community online known as “The Com,” wherein hackers boast loudly about high-profile exploits and hacks that almost invariably begin with social engineering — tricking people over the phone, email or SMS into giving away credentials that allow remote access to corporate internal networks.

Sosa also was active in a particularly destructive group of accomplished criminal SIM-swappers known as “Star Fraud.” Cyberscoop’s AJ Vicens reported last year that individuals within Star Fraud were likely involved in the high-profile Caesars Entertainment an MGM Resorts extortion attacks.

“ALPHV, an established ransomware-as-a-service operation thought to be based in Russia and linked to attacks on dozens of entities, claimed responsibility for Caesars and MGM attacks in a note posted to its website earlier this month,” Vicens wrote. “Experts had said the attacks were the work of a group tracked variously as UNC 3944 or Scattered Spider, which has been described as an affiliate working with ALPHV made up of people in the United States and Britain who excel at social engineering.”

In February 2023, KrebsOnSecurity published data taken from the Telegram channels for Star Fraud and two other SIM-swapping groups showing these crooks focused on SIM-swapping T-Mobile customers, and that they collectively claimed access to T-Mobile on 100 separate occasions over a 7-month period in 2022.

The SIM-swapping groups were able to switch targeted phone numbers to another device on demand because they constantly phished T-Mobile employees into giving up credentials to employee-only tools. In each of those cases the goal was the same: Phish T-Mobile employees for access to internal company tools, and then convert that access into a cybercrime service that could be hired to divert any T-Mobile user’s text messages and phone calls to another device.

Allison Nixon, chief research officer at the New York cybersecurity consultancy Unit 221B, said the increasing brazenness of many Com members is a function of how long it has taken federal authorities to go after guys like Sosa.

“These incidents show what happens when it takes too long for cybercriminals to get arrested,” Nixon said. “If governments fail to prioritize this source of threat, violence originating from the Internet will affect regular people.”

NO FIXED ADDRESS

The Daytona Beach News-Journal reports that Urban was arrested Jan. 9 and his trial is scheduled to begin in the trial term starting March 4 in Jacksonville. The publication said the judge overseeing Urban’s case denied bail because the defendant was a strong flight risk.

At Urban’s arraignment, it emerged that he had no fixed address and had been using an alias to stay at an Airbnb. The judge reportedly said that when a search warrant was executed at Urban’s residence, the defendant was downloading programs to delete computer files.

What’s more, the judge explained, despite telling authorities in May that he would not have any more contact with his co-conspirators and would not engage in cryptocurrency transactions, he did so anyway.

Urban entered a plea of not guilty. Urban’s court-appointed attorney said her client would have no comment at this time.

Prosecutors charged Urban with eight counts of wire fraud, one count of conspiracy to commit wire fraud, and five counts of aggravated identity theft. According to the government, if convicted Urban faces up to 20 years in federal prison on each wire fraud charge. He also faces a minimum mandatory penalty of two years in prison for the aggravated identity offenses, which will run consecutive to any other prison sentence imposed.

Okta: Breach Affected All Customer Support Users

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to steal sensitive data from fewer than one percent of its 18,000+ customers. But today, Okta revised that impact statement, saying the attackers also stole the name and email address for nearly all of its customer support users.

Okta acknowledged last month that for several weeks beginning in late September 2023, intruders had access to its customer support case management system. That access allowed the hackers to steal authentication tokens from some Okta customers, which the attackers could then use to make changes to customer accounts, such as adding or modifying authorized users.

In its initial incident reports about the breach, Okta said the hackers gained unauthorized access to files inside Okta’s customer support system associated with 134 Okta customers, or less than 1% of Okta’s customer base.

But in an updated statement published early this morning, Okta said it determined the intruders also stole the names and email addresses of all Okta customer support system users.

“All Okta Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS) customers are impacted except customers in our FedRamp High and DoD IL4 environments (these environments use a separate support system NOT accessed by the threat actor),” Okta’s advisory states. “The Auth0/CIC support case management system was also not impacted by this incident.”

Okta said that for nearly 97 percent of users, the only contact information exposed was full name and email address. That means about three percent of Okta customer support accounts had one or more of the following data fields exposed (in addition to email address and name): last login; username; phone number; SAML federation ID; company name; job role; user type; date of last password change or reset.

Okta notes that a large number of the exposed accounts belong to Okta administrators — IT people responsible for integrating Okta’s authentication technology inside customer environments — and that these individuals should be on guard for targeted phishing attacks.

“Many users of the customer support system are Okta administrators,” Okta pointed out. “It is critical that these users have multi-factor authentication (MFA) enrolled to protect not only the customer support system, but also to secure access to their Okta admin console(s).”

While it may seem completely bonkers that some companies allow their IT staff to operate company-wide authentication systems using an Okta administrator account that isn’t protected with MFA, Okta said fully six percent of its customers (more than 1,000) persist in this dangerous practice.

In a previous disclosure on Nov. 3, Okta blamed the intrusion on an employee who saved the credentials for a service account in Okta’s customer support infrastructure to their personal Google account, and said it was likely those credentials were stolen when the employee’s personal device using the same Google account was compromised.

Unlike standard user accounts, which are accessed by humans, service accounts are mostly reserved for automating machine-to-machine functions, such as performing data backups or antivirus scans every night at a particular time. For this reason, they can’t be locked down with multifactor authentication the way user accounts can.

Dan Goodin over at Ars Technica reckons this explains why MFA wasn’t set up on the compromised Okta service account. But as he rightly points out, if a transgression by a single employee breaches your network, you’re doing it wrong.

“Okta should have put access controls in place besides a simple password to limit who or what could log in to the service account,” Goodin wrote on Nov. 4. “One way of doing this is to put a limit or conditions on the IP addresses that can connect. Another is to regularly rotate access tokens used to authenticate to service accounts. And, of course, it should have been impossible for employees to be logged in to personal accounts on a work machine. These and other precautions are the responsibility of senior people inside Okta.”

Goodin suggested that people who want to delve further into various approaches for securing service accounts should read this thread on Mastodon.

“A fair number of the contributions come from security professionals with extensive experience working in sensitive cloud environments,” Goodin wrote.

Hackers Stole Access Tokens from Okta’s Support Unit

Okta, a company that provides identity tools like multi-factor authentication and single sign-on to thousands of businesses, has suffered a security breach involving a compromise of its customer support unit, KrebsOnSecurity has learned. Okta says the incident affected a “very small number” of customers, however it appears the hackers responsible had access to Okta’s support platform for at least two weeks before the company fully contained the intrusion.

In an advisory sent to an undisclosed number of customers on Oct. 19, Okta said it “has identified adversarial activity that leveraged access to a stolen credential to access Okta’s support case management system. The threat actor was able to view files uploaded by certain Okta customers as part of recent support cases.”

Okta explained that when it is troubleshooting issues with customers it will often ask for a recording of a Web browser session (a.k.a. an HTTP Archive or HAR file). These are sensitive files because they can include the customer’s cookies and session tokens, which intruders can then use to impersonate valid users.

“Okta has worked with impacted customers to investigate, and has taken measures to protect our customers, including the revocation of embedded session tokens,” their notice continued. “In general, Okta recommends sanitizing all credentials and cookies/session tokens within a HAR file before sharing it.”

The security firm BeyondTrust is among the Okta customers who received Thursday’s alert from Okta. BeyondTrust Chief Technology Officer Marc Maiffret said that alert came more than two weeks after his company alerted Okta to a potential problem.

Maiffret emphasized that BeyondTrust caught the attack earlier this month as it was happening, and that none of its own customers were affected. He said that on Oct 2., BeyondTrust’s security team detected that someone was trying to use an Okta account assigned to one of their engineers to create an all-powerful administrator account within their Okta environment.

When BeyondTrust reviewed the activity of the employee account that tried to create the new administrative profile, they found that — just 30 minutes prior to the unauthorized activity — one of their support engineers shared with Okta one of these HAR files that contained a valid Okta session token, Maiffret said.

“Our admin sent that [HAR file] over at Okta’s request, and 30 minutes after that the attacker started doing session hijacking, tried to replay the browser session and leverage the cookie in that browser recording to act on behalf of that user,” he said.

Maiffret said BeyondTrust followed up with Okta on Oct. 3 and said they were fairly confident Okta had suffered an intrusion, and that he reiterated that conclusion in a phone call with Okta on October 11 and again on Oct. 13.

In an interview with KrebsOnSecurity, Okta’s Deputy Chief Information Security Officer Charlotte Wylie said Okta initially believed that BeyondTrust’s alert on Oct. 2 was not a result of a breach in its systems. But she said that by Oct. 17, the company had identified and contained the incident — disabling the compromised customer case management account, and invalidating Okta access tokens associated with that account.

Wylie declined to say exactly how many customers received alerts of a potential security issue, but characterized it as a “very, very small subset” of its more than 18,000 customers.

The disclosure from Okta comes just weeks after casino giants Caesar’s Entertainment and MGM Resorts were hacked. In both cases, the attackers managed to social engineer employees into resetting the multi-factor login requirements for Okta administrator accounts.

In March 2022, Okta disclosed a breach from the hacking group LAPSUS$, which specialized in social-engineering employees at targeted companies. An after-action report from Okta on that incident found that LAPSUS$ had social engineered its way onto the workstation of a support engineer at Sitel, a third-party outsourcing company that had access to Okta resources.

Okta’s Wylie declined to answer questions about how long the intruder may have had access to the company’s case management account, or who might have been responsible for the attack. However, she did say the company believes this is an adversary they have seen before.

“This is a known threat actor that we believe has targeted us and Okta-specific customers,” Wylie said.

Update, 2:57 p.m. ET: Okta has published a blog post about this incident that includes some “indicators of compromise” that customers can use to see if they were affected. But the company stressed that “all customers who were impacted by this have been notified. If you’re an Okta customer and you have not been contacted with another message or method, there is no impact to your Okta environment or your support tickets.”

Update, 3:36 p.m. ET: BeyondTrust has published a blog post about their findings.

Update, Oct. 24, 10:20 a.m. ET: 1Password and Cloudflare have disclosed compromises of their Okta authentication platforms as a result of the Okta breach. Both companies say an investigation has determined no customer information or systems were affected. Meanwhile, an Okta spokesperson told TechCrunch that the company notified about 1 percent of its customer base (~170 customers), so we are likely to see more such disclosures in the days and weeks ahead.